Senior Customer Success Manager

🕒 May 5

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Pano AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

🎖️ Defense

📦 Logistics

💰 $44M Series B - Pano on 2025-06

Consulting • Defense • Logistics

Pano AI is an AI-powered wildfire detection and situational awareness platform that provides early detection, visual intelligence, and real‑time data to support faster, coordinated wildfire response. Its enterprise-grade solution notifies stakeholders of confirmed incidents and delivers actionable insights to utilities, fire professionals, and landowners to protect communities, infrastructure, and the environment.

📋 Description

• Ensure swift execution of new Pano station installations by partnering closely with the internal Operations team and facilitating necessary actions with Sales and Operations teams • Drive ongoing account management to ensure customer satisfaction and drive additional expansion opportunities • Expertly navigate a SaaS business by skillfully managing the expectations of both your team and customers, and making thoughtful choices that align business goals with client needs • Actively learn our clients needs to deliver the best solutions to their goals • Partner with Sales to support successful renewals and expansions in line with Pano’s “land and expand” strategy • Creatively problem solve when difficult situations arise and help client and internal team members resolve delivery challenges • Regularly present critical findings, strategic planning, and sometimes difficult information to clients. • Foster effective decision-making and operational excellence across the business by building relationships and helping internal teams understand client priorities and business context • Maintain strong relationships with clients to ensure streamlined project implementation, review ongoing needs, provide timely solutions, and recommendations to help achieve success and drive adoption • Deeply understand the product suite, service offerings and functionality to enable effective communication of capabilities to clients • Actively contribute to the refinement and development of new product features and service offerings by working closely with Product and Engineering

🎯 Requirements

• BS or BA degree. MBA, MS or relevant experience preferred. • At least 7 years of professional experience in technology consulting or account management, with a strong preference for experience within a SaaS or enterprise software-related field • Proficient in direct customer interaction, fostering robust client connections, and delivering persuasive presentations. • Demonstrated track record of assisting Fortune 1000 or customers with 7-figure+ in recurring revenue to discover optimal solutions. • You have a worked or led a team in a cross-functional work environment, and a knack for "getting things done" in a fast-paced environment • Skillful at managing multiple high-priority projects, adept at multitasking, and maintaining meticulous attention to detail. • The ideal candidate will be passionate about environmental issues • Travel expectations approximately 10% to 20%

🏖️ Benefits

• comprehensive medical, dental, and vision coverage • a matching 401(k) plan • flexible paid time off • stock options