Close
51 - 200 employees
Founded 2013
☁️ SaaS
🤝 B2B
SaaS • B2B
Close is a customer relationship management (CRM) software platform designed for small businesses, focusing on ease of use, automation, and integration with sales processes. It offers tools for call management, emailing, text messaging, and task scheduling all within a single platform. The platform eliminates the need for multiple tools by incorporating all necessary sales tools seamlessly. Close aims to empower small businesses to grow by being user-friendly, clutter-free, and equipped with automated sales functionalities, enhancing sales efficiency and effectiveness.
Support Engineer
🕒 February 5
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Close
51 - 200 employees
Founded 2013
☁️ SaaS
🤝 B2B
SaaS • B2B
Close is a customer relationship management (CRM) software platform designed for small businesses, focusing on ease of use, automation, and integration with sales processes. It offers tools for call management, emailing, text messaging, and task scheduling all within a single platform. The platform eliminates the need for multiple tools by incorporating all necessary sales tools seamlessly. Close aims to empower small businesses to grow by being user-friendly, clutter-free, and equipped with automated sales functionalities, enhancing sales efficiency and effectiveness.
📋 Description
• Handle support tickets during US business hours • Write Python scripts for imports, data cleanup, deduplication, and reporting • Assist customers with API usage, migrations, and data transformations • Write clear bug reports and contributions based on real-world usage patterns • Test new AI tools, workflows, and automation approaches
🎯 Requirements
• 1+ years using Python to solve real problems • Experience in customer-facing roles (sales, support, or similar) • Strong written communicator in English • Comfortable working 100% remote in a fully distributed team • Located in US time zones (ET, CT, MT, or PT)
🏖️ Benefits
• Competitive compensation including an organization-wide goal-based bonus • Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break. Each year with the company, you’ll receive 2 extra PTO days. • Paid Parental Leave for primary and secondary caregivers • Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical • Healthcare (US residents): Medical, Dental, Vision with HSA option (US residents), Dependent care FSA (US residents) • 401k (US residents): We match 6% contributions with immediate vesting
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