Customer Service Agent

Job not on LinkedIn

🔥 51 minutes ago

🇨🇦 Canada – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cloud5 Communications

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏨 Hospitality

💼 Consulting

📦 Logistics

Hospitality • Consulting • Logistics

Cloud5 Communications is a hospitality-focused technology and managed services provider that designs, deploys, and supports hotel IT systems including high-speed internet/Wi‑Fi, SD‑WAN, voice systems (hosted and on‑prem PBX, SIP trunking), contact center solutions, and 24/7 multi-vendor managed IT support. With a 20‑year track record and partnerships with major hotel brands, Cloud5 helps hotels achieve brand compliance, infrastructure transformation, cost reduction, and improved guest and contact-center experiences.

📋 Description

• Respond to guest inquiries via phone and email • Assist customers with booking, modifying, and canceling hotel reservations • Promote upgrades, offers, and services • Document customer information across multiple booking systems • Follow established call flows and sales processes to meet performance metrics • Identify sales opportunities, overcome objections, and close bookings • Maintain current knowledge of client promotions and offerings • Represent the client’s brand professionally • Use soft phones, email, web browsers, and internal systems • Complete assigned training and stay current on procedures and expectations • Perform other responsibilities assigned based on business needs

🎯 Requirements

• Strong written and verbal communication skills • Customer-focused mindset with ability to adapt service style • Sales-oriented approach with ability to convert conversations into bookings (preferred) • Fluency in English; Spanish/English bilingual is an asset • Strong organizational, problem-solving, and multitasking abilities • Ability to work in a fast-paced, metric-driven environment • Team-oriented attitude with solid interpersonal skills • Proficiency with basic computer applications and web-based systems such as Outlook and MS Suite • High school diploma or equivalent • Ability to pass a criminal record check • Must be legally entitled to work in Canada (citizen or permanent resident) • Dedicated, quiet, private workspace with a door • Ergonomic desk and chair • High-speed internet hard-wired to a modem; no Wi-Fi or extenders • Workspace setup and internet speed will be assessed for compliance

🏖️ Benefits

• Work from home • Company-provided equipment • Training provided • Ergonomic desk and chair requirement for home workspace