Member Engagement Manager

🕒 October 21

🇺🇸 United States – Remote

💵 $115k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Clover Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🛡️ Insurance

🤖 Artificial Intelligence

Healthcare • Insurance • Artificial Intelligence

Clover Health is a healthcare technology company helping members live their healthiest lives with our Medicare Advantage plans. Focused on seniors who have historically lacked access to affordable and high-quality healthcare, Clover aims to provide care sustainably by improving medical outcomes while simultaneously lowering avoidable costs. They leverage a proprietary software platform, the Clover Assistant, to aggregate patient data and offer real-time recommendations to healthcare providers. Their services include affordable Medicare Advantage plans, a home care program, and they manage care for Medicare Advantage members across several U. S. states.

📋 Description

• Develop campaigns that help eligible members discover Clover Care Services and engage with home-based care • Coordinate outreach with care-delivery teams so demand translates into supportable visits • Improve the path from awareness to completed visit by identifying friction and testing messages, channels, and calls to action • Create communications explaining services, setting expectations, preparing members for visits, and supporting ongoing engagement • Produce member outreach, caregiver materials, physician communications, mailers, emails, texts, call scripts, web content, and short videos • Use approved AI tools to explore concepts, generate variations, develop assets, and accelerate iteration • Partner with clinical, legal, and compliance teams and carry materials through review • Manage work from brief through launch • Use campaign performance and stakeholder feedback to improve response, scheduling, completed visits, and understanding • Establish performance baselines, identify outreach gaps, and ship improvements • Build an AI-assisted workflow and consistent testing approach • Build a recognizable practice voice and repeatable engagement process

🎯 Requirements

• Clear creative strength in writing, design, or content production, with ability to work across adjacent disciplines • Precision and personality in writing for members, caregivers, and physicians • Understanding of how engagement drives growth and ability to connect campaigns to outcomes • Ability to understand clinical details and select relevant details for messaging • Ability to balance regulatory Medicare requirements with captivating language • Experience working with compliance teams • Experience using AI to direct, challenge, and evaluate generated content • Experience taking work from concept through delivery and explaining post-launch results • Healthcare or regulated-industry experience is valuable • Evidence of creative craft, judgment, and ability to learn

🏖️ Benefits

• Competitive base salary • Equity opportunities • Performance-based bonus program • 401(k) matching • Regular compensation reviews • Comprehensive medical, dental, and vision coverage • No-Meeting Fridays • Monthly company holidays • Mental health resources • Generous flexible time-off policy • Remote-first culture • Learning programs • Mentorship • Professional development funding • Regular performance feedback and reviews • Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities • Reimbursement for office setup expenses • Monthly cell phone & internet stipend • Collaboration with global teams • Paid parental leave for all new parents

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