
501 - 1000 employees
Founded 1946
🏦 Banking
💸 Finance
🛡️ Insurance
Banking • Finance • Insurance
Coastal Community is
🔥 3 minutes ago
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501 - 1000 employees
Founded 1946
🏦 Banking
💸 Finance
🛡️ Insurance
Banking • Finance • Insurance
Coastal Community is
• Partner with the CIDO to set the digital vision and strategy and lead its execution through the new digital line of business • Align with the SVP, Technology & IT Operations to ensure robust technical delivery, operations, and security • Lead and build the new digital line of business, translating the strategic plan into measurable digital growth, membership, and engagement outcomes • Develop short- and long-term plans, business cases, and budgets for the digital portfolio • Monitor performance against targets and reallocate investment to high-return opportunities • Set the vision and multi-year roadmap for online, mobile, conversational, and emerging digital banking channels • Drive personalization and self-service capabilities to deepen member relationships and increase digital adoption • Build digital marketing and member-growth capabilities spanning acquisition, activation, engagement, retention, and cross-sell • Partner with retail, small business, commercial, wealth management, and insurance leaders to embed digital capabilities • Build and operate an innovation function from horizon scanning and ideation through validated pilots and scaled deployment • Lead responsible adoption of AI and machine learning, including generative AI • Develop and execute open banking and open data strategy in relation to Canada’s Consumer-Driven Banking framework • Lead, supervise, coach, and develop the team and its leaders
• Bachelor’s degree in business, finance, or related field required • Minimum of twelve (12) years of progressive experience in the financial services industry or digital/technological product, including significant digital growth experience • Minimum of ten (10) years of senior leadership experience with accountability for a significant product portfolio, business line, or comparable commercial mandate • Success leading complex business environments, developing high-performing teams, and driving strategic growth • Specialized expertise in the functional area of responsibility • Success launching and scaling digital banking, payments, data/AI, or fintech-enabled products and partnerships • Strong understanding of digital marketing and member-growth levers, including digital acquisition, personalization, lifecycle marketing, and performance analytics • Proven knowledge of banking, wealth, and insurance operations, products, and applicable financial-institution regulations • Strong understanding of open banking/consumer-driven banking, payments modernization, AI governance, and data privacy and protection requirements
• Permanent position • Remote work from anywhere in British Columbia • Comprehensive total rewards package • Work/life balance • Substantial extended benefits package • 11.75% employer-paid RRSP contribution • Investments in education and training • Banking perks • Diversity, equality, inclusion, and belonging initiatives
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