Technical Program Manager, CX Intelligence & AI

🕒 June 18

🇺🇸 United States – Remote

💵 $212.3k - $249.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Technical Program Manager

🦅 H1B Visa Sponsor

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Logo of Coinbase

Coinbase

1001 - 5000 employees

Founded 2012

💼 Consulting

₿ Crypto

💸 Finance

💰 $21.4M Post-IPO Equity on 2022-11

Consulting • Crypto • Finance

Coinbase is a leading cryptocurrency exchange platform that allows individuals and institutions to buy, sell, and trade various crypto assets such as Bitcoin and Ethereum. The company offers advanced trading tools, institutional solutions, and a self-hosted wallet for storing and managing cryptocurrencies. With a strong focus on security and transparency, Coinbase provides a trusted platform used by millions globally. It supports various features including staking, earning rewards, and spending crypto through their cards. Additionally, Coinbase provides developer tools and APIs for building onchain applications, making it a comprehensive hub for engaging in the crypto economy.

📋 Description

• Define a strategic roadmap and partner with Engineering to deliver high-priority initiatives • Own a large portfolio of agent tooling and SaaS initiatives • Independently uncover CX and customer opportunities • Own opportunity sizing, define north-star success metrics, and set quarterly targets • Drive business process documentation • Innovate with technology and drive AI-first solutions

🎯 Requirements

• 10+ years of experience in technical program management, product/program management, or related roles • Proven track record independently uncovering business and customer challenges • Exceptional program management and execution discipline • Fluency with AI/ML systems, automation platforms, and CX technologies • Experience partnering with Product, Engineering, Analytics, and Operations • Utilizes generative AI responsibly

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options

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