Account Manager

Job not on LinkedIn

🔥 26 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $80k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Column

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🏦 Banking

💳 Fintech

🔌 API

Banking • Fintech • API

Column is a nationally chartered bank and developer-first financial infrastructure platform that provides programmable banking rails and APIs for payments, accounts, cards, international wires, and lending. It runs its own core ledger and dedicated connections to the Federal Reserve, The Clearing House, and SWIFT to offer FDIC-insured accounts, real-time and international payments, card programs, and lending products for fintechs and large enterprises. Column positions itself as the banking backbone for tech companies, exposing functionality through robust APIs, sandbox environments, and scalable ledger services.

📋 Description

• Build and execute an account management process for over 900 small and medium-sized customers and non-contracted advertisers • Learn and document the current state of customers across advertisers and associated publishers • Design and document outreach cadence for non-contracted advertisers • Set up tracking systems in Stripe, Front, and Looker to monitor customer health and collection status • Identify and prioritize past-due individual notice invoices • Contact advertisers by email and phone using Dialpad to secure payment • Coordinate with publishers to confirm payment status and resolve disputes • Escalate complex cases to CSMs or Support when publisher confirmation is needed • Document outreach and outcomes in Front and tracking systems • Analyze customer behavior to identify expansion opportunities • Recommend process improvements to reduce days sales outstanding (DSO) • Collaborate with Engineering and Product on Stripe workflow improvements • Build Looker dashboards to track KPIs and report weekly to leadership

🎯 Requirements

• 5+ years in Account Management, Accounts Receivable, and Revenue Operations, or similar role • Experience with Stripe or similar payment platforms • Strong written and verbal communication skills • Comfort with data and dashboards • Self-starter mentality; ability to build a process from scratch • Preferred: Experience in B2B SaaS or marketplace environments • Preferred: Familiarity with Front, HubSpot, Looker, or similar tools • Preferred: Understanding of basic revenue recognition principles (ASC 606) • Preferred: Experience working with publishers, governments, and law firms

🏖️ Benefits

• Performance bonus tied to expansion revenue, new opportunity mining, and collection targets • Career path toward broader finance and operations responsibilities • Opportunity to expand into broader revenue operations • Opportunity to lead process improvements across Finance, Support, and CSM teams • Opportunity to grow into a Revenue Operations Manager or similar role • Remote work