Marketplace Support Specialist

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November 4

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Commerce

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eCommerce • Artificial Intelligence • B2B

Commerce is a company that provides flexible, AI-driven solutions designed for next-generation commerce. It connects various tools and systems to drive growth and unlock data potential for businesses. With a focus on delivering seamless, personalized experiences at scale, Commerce supports businesses through tailored solutions and end-to-end services. Its platform includes offerings like BigCommerce, Feedonomics, and Makeswift, aimed at enabling innovation, optimizing data, and creating customizable digital experiences.

1001 - 5000 employees

🛍️ eCommerce

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• Manage client expectations, ensuring clients remain informed about the status of their request and are responded to in a timely manner • Identify and implement a dynamic solution when possible by providing technical troubleshooting assistance to our clients and internal teams • Review imports/exports and order automation logs to resolve outstanding errors • Document work and update support tickets appropriately • Collaborate with the Onboarding team and FeedBuild team to ensure we are aligned with client expectations • Prioritize tasks, including incoming tickets from our system queue, emails, and other project responsibilities • Meet deadlines as set by direct managers and team leads • Use resources appropriately, adhering to policy and best practices • Update client databases to adhere to new marketplace requirements

🎯 Requirements

• 1+ years of hands-on experience with US Marketplaces (Amazon, eBay, Target, etc) • Excel, HTML, or SQL experience • Bachelor's degree in Computer Science, Marketing, Information Systems, or a related field required (or equivalent experience) • Can-do attitude and team-centric • Possess a client-centric mindset • Demonstrable ability to multi-task and adhere to deadlines • Well-organized • Excellent written and verbal communication skills • Ability to work 8 am- 5 pm CST or PST

🏖️ Benefits

• Inclusion and Belonging • Equal opportunity employer • Reasonable accommodation for individuals with disabilities