Technical Training Content Developer

🕒 July 25

🇺🇸 United States – Remote

💵 $88.6k - $132.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔏 Technical Writer

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Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

🤖 Artificial Intelligence

🤝 B2B

eCommerce • Artificial Intelligence • B2B

Commerce is a company that provides flexible, AI-driven solutions designed for next-generation commerce. It connects various tools and systems to drive growth and unlock data potential for businesses. With a focus on delivering seamless, personalized experiences at scale, Commerce supports businesses through tailored solutions and end-to-end services. Its platform includes offerings like BigCommerce, Feedonomics, and Makeswift, aimed at enabling innovation, optimizing data, and creating customizable digital experiences.

📋 Description

• Serve as a key contributor to the creation, maintenance, and ongoing updates of Commerce product training and technical learning content, ensuring accuracy and relevance with each platform release. • Partner closely with Product, Engineering, and Professional Services to translate platform changes into accurate, engaging, and up-to-date learning content across all course formats. • Produce product and developer-focused video content — including scripting, narration, and screen recordings — covering new feature releases, commonly asked questions, and key platform capabilities to support the broader developer ecosystem. • Continuously discover and implement new learning techniques and adult learning best practices to maximize engagement and instructional effectiveness. • Leverage AI tools and emerging technologies to accelerate content creation, improve efficiency, and enhance the learner experience. • Deliver customized virtual and in-person training for enterprise merchants, agency partners, and internal teams as needed. • Conduct detailed scoping calls with merchants and partners to understand business objectives and functional requirements, and provide expert recommendations on personalized training needs. • Establish and maintain strong working relationships with key stakeholders, including Product, Engineering, Professional Services, Account Management, and Marketing. • Work with external stakeholders, including client partners, project managers, developers, technical partners, and executives in enterprise organizations. • Manage training action plans and coordinate scheduling and administration of learning sessions before, during, and after delivery. • Develop and maintain a thorough understanding of Commerce platform features, the third-party ecosystem, and competitive differentiators.

🎯 Requirements

• 3–5 years of combined experience in the technology industry with a focus on technical writing, instructional design, product training, developer education, or similar roles. • Working knowledge of GitHub and local development practices; able to run and modify a site locally using popular frameworks like Next.js or Nuxt.js. • Experience with ecommerce tools and applications, including SaaS and open source storefronts, headless implementations, POS, PIM, OMS, ERP, and payment gateways. • Solid technical foundation: comfortable with APIs and able to run API requests given API docs or a Postman library; familiar with front-end development tools and at ease with HTML/CSS/JS. • Exceptional verbal and written communication skills; able to explain complex technical topics clearly to audiences of all experience levels. • Proactive, transparent communicator who is mindful of stakeholder needs across global, matrixed organizations. • Strong organizational skills with the ability to manage multiple content projects independently in a fast-paced, ambiguous, and rapidly changing environment. • Comfortable learning new technologies quickly and asking for help from others; a natural collaborator and knowledge-sharer.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options