Technical Support Engineer

November 25

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Commure

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Artificial Intelligence • SaaS • B2B

Commure is a healthcare technology company that builds AI-powered software and integrated infrastructure for health systems. The company develops ambient AI assistants, revenue cycle management tools, patient engagement platforms, and asset/safety monitoring solutions that integrate with electronic health records to automate documentation, coding, billing, and operational workflows. Commure focuses on co-developing solutions with health systems to reduce cost of care, lower clinician burnout, and improve patient and operational outcomes.

1001 - 5000 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

📋 Description

• Provide technical support for healthcare software applications via phone, email, and remote sessions, focusing on resolving client issues and ensuring optimal system performance. • Troubleshoot and resolve application issues, including system errors, data discrepancies, network connectivity, and interface problems. • Document and maintain support cases in the company CRM system (Salesforce), tracking all support activities and resolutions. • Develop and maintain support documentation and knowledge base articles in Jira/Confluence • Collaborate with clients to understand their workflows and provide guidance on system usage and best practices. • Work closely with Engineering and Product teams to identify and resolve software defects and implement software updates. • Assist with system upgrades, configuration changes, and optimizations to maintain system integrity and performance. • Conduct training sessions for internal teams and clients to enhance their understanding and utilization of the software applications. • Participate in on-call rotations to provide 24x7 client support.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, Healthcare Administration, or related field, or equivalent work experience is required. • 1-3 years of experience in a technical support role, preferably within the healthcare industry. • Strong analytical and problem-solving skills. • Excellent verbal and written communication skills. • Ability to manage multiple priorities in a fast-paced environment. • Experience with SQL and database management. • Understanding of healthcare workflows and clinical documentation processes. • Understanding of web technologies (such as Apache, Tomcat, JSP, PHP, HTML, XML, or JavaScript) is preferred. • Knowledge of HL7, FHIR, and other healthcare data exchange standards is preferred. • Prior experience in Healthcare IT either in a provider setting or with a company providing healthcare information systems is preferred. • Previous experience working in a healthcare provider setting is preferred. • Exposure to Meditech or other HIS is a plus is preferred.

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexible work arrangements