Technical Writer – User Guides and Knowledge Base

August 27

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Compose.ly

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B2B • SaaS • Marketing

Compose. ly is a premier content writing service that provides high-quality, SEO-friendly content tailored to engage your audience and elevate your business. Specializing in content creation across various industries, Compose. ly connects businesses with a network of specialized writers for managed content services, including blog writing, white papers, eBooks, technical writing, and more. The platform streamlines content creation and offers services that range from SEO optimization to full account management, ensuring content that aligns with brand voice and maximizes search engine rankings. Compose. ly aims to deliver efficient and effective content solutions that drive results, with a focus on experience, expertise, authority, and trustworthiness.

51 - 200 employees

Founded 2016

🤝 B2B

☁️ SaaS

📋 Description

• Create a comprehensive user guide and dynamic knowledge base for enterprise media software based on ~80 user journey workflows. • Develop step-by-step instructions, annotated visuals, and web-ready content optimized for support portal with chatbot functionality. • Deliver first published iteration by Oct 31, 2025 and full initial deliverable by Jan 1, 2026; support client launch and product rollout. • Format content for HTML-based support portal, including printer-friendly versions; write KB articles, release notes, and training materials. • Collaborate with product and engineering as needed; suggest documentation improvements.

🎯 Requirements

• Proven experience as a technical writer, especially with enterprise software or user-facing documentation. • Strong ability to convert complex processes (e.g., financial/performance workflows) into user-friendly documentation. • Excellent communication and initiative—able to ask questions proactively and clarify ambiguous requirements. • Demonstrated skill creating combined text + visuals documentation. • Comfortable working independently under tight timelines, and managing iterative deliverables.