Director of Customer Success

🕒 September 8

🇺🇸 United States – Remote

💵 $170k - $200k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Compyl

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

📋 Compliance

🔒 Cybersecurity

SaaS • Compliance • Cybersecurity

Compyl is a cloud-based Governance, Risk, and Compliance (GRC) platform that helps organizations automate compliance, risk management, audits, and third-party vendor assessments. The platform provides a single control library mapped to multiple frameworks, evidence automation (Evidence Studio), policy and contract management, asset and access reviews, and vendor risk workflows. Compyl emphasizes integrations (125+ connectors), industry-tailored control mappings (financial services, healthcare, insurance, energy, higher education, etc. ), and AI features including Compyl AI agents and a Copilot for querying GRC data. It positions itself as an enterprise SaaS solution built by CISOs to make GRC adaptive and connected rather than a set of point tools.

📋 Description

• Build the Customer Success function from scratch, including its strategy, structure, and operating model • Own customer retention and growth, improve GRR, reduce churn, and drive NRR and customer lifetime value • Design and implement customer segmentation, health scoring, and proactive engagement models • Establish onboarding, adoption, and renewal playbooks • Personally manage a portfolio of strategic accounts as trusted advisor and escalation point • Select and implement Customer Success tooling to improve account-health visibility and forecasting • Partner with Sales on handoffs, expansion opportunities, and renewal forecasting • Partner with Product on customer feedback loops and roadmap input • Define and report CS metrics including GRR, NRR, churn, customer sentiment, advocacy, and expansion revenue • Hire, build, and lead the Customer Success team as the function scales • Represent the voice of the customer internally and influence product, marketing, and company strategy

🎯 Requirements

• Demonstrated experience building or scaling a Customer Success function from an early stage • Comprehensive experience in Customer Success, Account Management, or a related revenue-facing role in B2B SaaS • Track record of driving measurable improvements in net revenue retention, renewals, and expansion revenue • Comfortable owning both strategy and execution, including personally running renewal calls • Experience evaluating, selecting, and implementing CS and CRM tooling • Strong analytical skills, including defining metrics, building reporting, and using data to drive decisions • Experience in GRC SaaS preferred; adjacent SaaS experience in security, compliance, risk, or audit also welcomed • Practitioner-level experience in GRC, compliance, or risk management is a strong plus • Excellent executive presence and communication skills; comfortable partnering with Sales, Product, and the C-suite • Self-starter who thrives in ambiguity and startup environments

🏖️ Benefits

• Performance-based bonus structure tied to retention and expansion metrics • Meaningful equity in a fast-growing company • Remote-first culture with flexible PTO • Access to a highly supportive, execution-focused leadership team • Ground-floor opportunity to build and define a function that becomes core to company revenue