Surrogate Engagement Advisor – Evenings, Weekends

🕒 July 8

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ConceiveAbilities

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1996

🏥 Healthcare

💼 Consulting

⚖️ Legal

Healthcare • Consulting • Legal

ConceiveAbilities is a U. S. -based full-service surrogacy and egg-donor agency that matches intended parents with gestational carriers and egg donors, provides screening, medical and legal coordination, compensation packages, and ongoing support for surrogates and donors. Founded in 1996, the agency operates nationwide (and supports international and same-sex parenting) and emphasizes personalized matching, surrogate advocacy, and comprehensive care throughout the family-building process.

📋 Description

• As a Surrogate Engagement Advisor, you’ll be the first connection a potential surrogate has with ConceiveAbilities • Create a warm, welcoming space where candidates feel supported, heard, and empowered • Guide introductory calls focusing on the surrogate applicant's story, motivations, and questions • Assess candidacy while inspiring confidence and offering encouragement • Build strong, trust-based relationships integral to ConceiveAbilities' mission • Manage a calendar to accommodate 12 introductory calls • Serve as the primary point of contact for surrogate applicants • Maintain accurate profiles for each surrogate candidate in the CRM system • Establish communication expectations and offer guidance • Communicate respectfully and empathetically with applicants when unable to move forward

🎯 Requirements

• An associate’s or bachelor’s degree • Minimum 3 years in customer service or a client facing role • Excellent references • Experience with Salesforce • Above average computer / technical skills • Attention to detail and organized approach to accomplishing tasks • Professionalism in personality, appearance, and work product • Proficient in reading people, picking up on social cues, sensing the dynamics of a room, and adjusting when needed • Effective written and verbal communication style, with clear, grammatically correct language • Sound judgment, compassion, and empathy are key • Proven ability to work individually and to bring joy to a collaborative work environment • Ability to learn quickly and also adapt to an environment with an equal mix of change and repetition • Courage to use keen problem-solving skills and help refine the processes of a growing business • Some connection to the field of fertility strongly preferred

🏖️ Benefits

• Unlimited PTO • Remote-first culture, with participation in in-person Employee Events • Travel for Employee Events • Medical, dental, vision, short- and long-term disability, basic life, and voluntary life • 401(k) with matching contributions • FSAs • Continuing education allowance • The opportunity to make a difference and help build families