Call Center Representative – Medicaid Member Support

🕒 2 days ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

🔥 Funding within the last year

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures. • Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls. • Provides clear and concise information regarding member eligibility, assists callers with completing their Medicaid applications and provides updates on application status. • Follows documented policies and procedures including call handling and escalations. • Overall acts as an advocate for Medicaid members to ensure their needs are met. • Navigate across multiple computer screens while accessing and reviewing information from various applications.

🎯 Requirements

• Must be at least 18 years of age with a high school diploma or GED. • Must be able to submit to a pre-employment screening. • Must pass the Call Center – Service Skills Assessment and Internet Speed test • A minimum of 1-year call center experience in telephone customer service or related experience • Computer literacy and ability to use multiple programs.

🏖️ Benefits

• Equipment provided. • Paid training • Career Growth Opportunities • Full Benefit Options • PerkSpot - Employee discount program