Call Center Representative

3 days ago

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Conduent

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B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

📋 Description

• Efficiently manage a high volume of inbound calls in a fast-paced environment. • Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. • Assist cardholders with inquiries regarding transactions and account statuses. • Listen actively to understand customer needs and offer clear, accurate information. • Process transactions efficiently via web-based applications and handle research requests with precision. • Maintain in-depth knowledge of company and client programs, policies, and technology. • Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. • Support team operations during peak times or absences to help maintain seamless service.

🎯 Requirements

• Must be at least 18 years old and possess a High School Diploma or equivalent. • Must have 6 months of Customer Service, Call Center or Dispatch experience. • Proficient in English. • Complete a background check, credit check, and security fingerprinting. • Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. • Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. • Equipment: The company will provide all necessary computer equipment. • Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 20 Mbps download. • Reside in Puerto Rico with legal authorization to work permanently in the United States.

🏖️ Benefits

• Work From Home • Full-Time Employment: Reliable schedule and stability. • Competitive Pay: $11/hour starting on day one. • Shift differential: $1.10 extra per hour if working Monday-Friday between 6:00PM to 6:00AM. • Weekend Shift Differential: $1.00 extra per hour if working on Saturdays and Sundays. • Paid Training: Get the training you need to excel. • Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics. • Career Growth: Opportunities to advance your career in a supportive, innovative environment. • Full Benefits: Comprehensive benefit options and a great work environment that values your success.