
501 - 1000 employees
Founded 2014
🛡️ Insurance
🏦 Banking
💸 Finance
Insurance • Banking • Finance
connectFirst Credit Union is a Canadian credit union providing retail and business financial services, including chequing and savings accounts, credit cards, mortgages, personal and commercial loans, investment products (GICs, wealth management), and insurance. It operates branch and digital banking channels, serves personal, small business, agri-business, commercial and non-profit clients, and emphasizes community-focused programs and member rewards. The organization highlights customer service, local presence, and financial products aimed at helping members save, borrow, invest and protect their assets.
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501 - 1000 employees
Founded 2014
🛡️ Insurance
🏦 Banking
💸 Finance
Insurance • Banking • Finance
connectFirst Credit Union is a Canadian credit union providing retail and business financial services, including chequing and savings accounts, credit cards, mortgages, personal and commercial loans, investment products (GICs, wealth management), and insurance. It operates branch and digital banking channels, serves personal, small business, agri-business, commercial and non-profit clients, and emphasizes community-focused programs and member rewards. The organization highlights customer service, local presence, and financial products aimed at helping members save, borrow, invest and protect their assets.
• Implement product design, development, and product marketing strategy for personal deposit banking products • Support the Service Fee Committee • Provide input into innovative product and service strategy and translate it into operational plans • Develop, implement, and maintain a deposit product roadmap • Build internal and external buy-in for the product vision • Manage the assigned product portfolio through all product lifecycle stages • Optimize product pricing and profitability and recommend improvements to competitiveness • Keep internal stakeholders informed of product shelf and changes • Lead development of member experiences across digital, direct/assisted, sales, and operations channels • Monitor member channel usage, branch and department transactions, and member share of wallet • Support leadership reporting on ongoing business performance and identify gaps • Own the P&L, revenue, and cost drivers for retail deposit products • Provide content for the Service Fee Committee • Support annual KPI planning for product volume, revenue growth, member adoption, and satisfaction • Lead member propositions to acquire members, deepen relationships, and increase share of wallet • Establish and manage third-party vendor relationships and products • Monitor market conditions, product management trends, distribution, and segmentation • Assess Servus offerings against competitors and adjust the product roadmap • Ensure governance, compliance, and risk standards are upheld • Provide branch or department support for special projects or staffing shortages when requested
• 7 years’ experience in financial services, product management and development, or analytics • Demonstrated ability in product management and development, customer segmentation, sales and profitability analysis, and vendor relationship management • Bachelor’s degree in a related field • An equivalent combination of education and experience may also be considered • Proficient computer skills and ability to learn job-related systems and programs • Excellent written and verbal communication skills • Strong critical thinking, problem-solving, analytical, organizational, and multitasking skills • Customer-focused mindset and commitment to exceptional service • High attention to detail • Ability to focus on goals and metrics and measure product success • Ability to build and maintain relationships with internal and external stakeholders • Adaptability and flexibility in a dynamic and ambiguous environment • Strong presentation and public speaking skills • Selected candidate must successfully pass a criminal background check, reference check, and credit check • Open to all employees across the province
• Competitive compensation including performance-based incentive pay and profit share • Health and wellness benefits • Vacation programs • Retirement savings programs • Training & Development Opportunities • Career Advancement Potential • Flexible work options • Meaningful work towards individual and corporate goals • Employee volunteer program and opportunities to give back • Credit union membership benefits, including profit sharing, voting for the board of directors, and access to financial services • Accommodations available during every stage of the hiring process upon request
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