Systems Analyst

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connectFirst Credit Union

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🛡️ Insurance

🏦 Banking

💸 Finance

Insurance • Banking • Finance

connectFirst Credit Union is a Canadian credit union providing retail and business financial services, including chequing and savings accounts, credit cards, mortgages, personal and commercial loans, investment products (GICs, wealth management), and insurance. It operates branch and digital banking channels, serves personal, small business, agri-business, commercial and non-profit clients, and emphasizes community-focused programs and member rewards. The organization highlights customer service, local presence, and financial products aimed at helping members save, borrow, invest and protect their assets.

📋 Description

• Support Tier II incident management for assigned applications by triaging, troubleshooting, and resolving application incidents; coordinate escalation to Tier III/vendor teams and document root-cause findings and corrective actions. • Participate in an on-call rotation as scheduled, responding to alerts and escalations within defined targets and providing timely status updates to stakeholders. • Support and sustain assigned business applications and related components (e.g., digital banking, API-based integrations, D365 F&O, and overnight batch processing) to maintain stable operations across member-facing and back-office services. • Support Commercial Off-The-Shelf (COTS) applications and vendor platforms by tracking incidents/defects, coordinating patches and upgrades, and working with vendors through established case management processes. • Support and configure SaaS solutions by completing approved configuration changes, access/role updates, and release impact checks following established governance and change controls. • Create, test, and execute SQL scripts for controlled production data corrections when required for incident remediation, following peer review/approval, validation steps, and audit requirements. • Contribute to continual service improvement by applying ITSM practices (incident/problem management and trend analysis) and keeping knowledge assets current (knowledge base articles, SOPs, and runbooks). • Use monitoring and observability tools to identify service health issues, support proactive remediation, and escalate risks related to availability or performance. • Perform preventive maintenance activities (patching, service packs, upgrades) and support application lifecycle tasks aligned to change and release practices.

🎯 Requirements

• 4-7+ years of demonstrated experience in Systems Analyst and application support roles. • 3+ years of experience supporting .NET-based solutions and integrations (C#, SOAP/REST APIs) in a production environment. • Microsoft Dynamics 365 F&O support/configuration experience • Working proficiency with SQL for investigation and controlled data updates under change control and peer review. • Working knowledge of incident, problem, and change management using ITSM tooling. • Experience supporting enterprise SaaS and COTS platforms, including vendor escalation and case management. • Working knowledge of integration patterns and distributed/service-oriented architectures. • Experience with web technologies (JavaScript/jQuery, IIS/Apache/Tomcat, HTML, CSS) sufficient to support troubleshooting and configuration. • Familiarity with DevOps practices and the ability to execute recurring operational delivery tasks (daily/weekly/monthly/annual) using established procedures. • Experience using code repositories such as GitHub and Git in Azure DevOps. • Ability to work effectively within an Agile/Scrum delivery environment. • Experience with tools such as Ivanti ITSM, Dynatrace, Power BI, Power Automate, and Copilot Studio is considered an asset. • Financial services experience (preferably banking/credit union) is considered an asset. • Demonstrated ability to communicate effectively in English, both verbally and in writing, to support effective collaboration and accurate documentation.

🏖️ Benefits

• profit sharing • voting for the board of directors • financial services provided by the credit union