Customer Success Manager

🕒 6 days ago

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Constructor

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🤖 Artificial Intelligence

🛍️ eCommerce

💰 $25M Series B - Constructor on 2024-06

SaaS • Artificial Intelligence • eCommerce

Constructor is an AI-native, API-first platform that provides product search and discovery solutions optimized for e-commerce. The company offers a commerce reasoning engine and a suite of features — search, autosuggest, personalized recommendations, AI shopping agents, attribute enrichment, retail media, and cross-channel discovery — to help retailers and enterprises deliver personalized discovery experiences across onsite and offsite touchpoints. Constructor positions itself as a specialist in product discovery for both B2C and B2B retail, integrating with existing tech stacks and emphasizing transparent, explainable AI for merchandising and conversion optimization.

📋 Description

• Repaying our customers’ trust through ensuring they get live with our product and are thrilled with the results • Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments. If two people within a customer ask for different things, your team must understand how to prioritize for the success of the organization without hurting feelings • Helping craft and dictate both internal and external narratives for what’s needed to make a customer successful • Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources • Fielding and troubleshooting customer support requests • Creating and updating customer documentation and training materials as needed • Always looking for new ways you can make our integration process more robust and make customers feel even more successful

🎯 Requirements

• A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting • Excellent communication and interpersonal skills • Know what an API is and have interacted with them before • Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas • Ability to convince and motivate those around you to do what you know is right • Enjoy interacting with customers and solving new problems daily • Ability and desire to learn quickly, think outside the box, and come up with solutions to problems

🏖️ Benefits

• Empathy • Openness • Curiosity • Continuous improvement