Technical Support Specialist – Level 2

🕒 July 29

🇺🇸 United States – Remote

💵 $30 - $45 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Convergint

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Convergint is a global systems integrator that delivers integrated security, life-safety, and technology services to enterprise and mission-critical customers. The company provides electronic and physical security systems, fire alarm and life-safety solutions, audio-visual and digital transformation services, monitoring and professional services, and cybersecurity support across industries such as healthcare, data centers, utilities, government, and finance. Convergint emphasizes local delivery with a global footprint and focuses on service excellence, program management, and tailored technology roadmaps.

📋 Description

• Install, program, test, repair, and service a variety of non-routine security systems and equipment • Provide technical support and customer training • Read blueprints, schematics, manuals, wiring diagrams, and other specifications to determine installation procedures • Repair equipment using electronics knowledge, standard test instruments, and hand tools • Execute work according to regulations, best practices, and company health and safety policies • Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions • Write non-routine programs for systems • Consult with supervisors to resolve unusual system operation, maintenance, and warranty problems • Execute technical aspects of multiple projects, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support • Identify project risks and help develop strategies to minimize impacts and control cost and deadline deviations • Work with Project Managers and supervisors on project coordination and quality recommendations • Mentor less experienced staff and may supervise workers testing, tuning, and adjusting equipment • Communicate with team members to improve operations and maintain current knowledge of company policies • Perform other duties and responsibilities as requested or required

🎯 Requirements

• High School/GED or equivalent experience • 2+ years of previous, related field experience • Solid technical skills and experience related to electronic security systems • Solid programming skills and proven ability to troubleshoot problems and look for solutions • Strong customer focus and ability to work under pressure • Ability to work without direct supervision • Strong verbal, written and interpersonal communication skills • Solid organizational skills and ability to handle multiple projects simultaneously • Advanced computer skills, including MS Office applications (Outlook, Word, Excel) • Good spreadsheet and data management skills • Good networking skills • Working knowledge of physical security and door hardware • Understanding of relay and relay logic • Preferred, but not required: experience in electronic security, fire alarm & life safety, and/or building automation • Preferred brand experience: Genetec, DMP, and March Video

🏖️ Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually • Fun & Laughter Day Off • Medical, Dental & Vision Plan • Life insurance & Disability Plan • Wellness Program • 401K Matching Plan • Colleague Assistance Program • Tuition reimbursement • Competitive salary and compensation plan • Vehicle reimbursement plan or company vehicle • Corporate Social Responsibility Day • Cell phone reimbursement (if applicable) • Paid parental leave