Senior Deliverability and Compliance Specialist

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🔥 19 minutes ago

🏈 North America – Remote

💵 $118k / year

⏰ Full Time

🟠 Senior

🚔 Compliance

👻 Ghost score 0%

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Kit (formerly ConvertKit)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

📣 Marketing

🛍️ eCommerce

☁️ SaaS

💰 Seed Round on 2020-11

Marketing • eCommerce • SaaS

Kit (formerly ConvertKit) is the email-first operating system designed specifically for creators who want to build a valuable and purposeful business. It provides tools for managing email marketing, automating customer journeys, and integrating with other platforms, enabling users like authors, bloggers, and YouTubers to engage deeply with their audience and efficiently run their businesses. Kit focuses on fostering relationships and enhancing the impact of creators’ work beyond just monetary gains by offering features like personalized content recommendations, landing pages, and sales automation.

📋 Description

• Own deliverability support for creators without a dedicated Creator Growth Manager • Run Kit's abuse desk and make compliance decisions protecting shared sending reputation • Investigate spam-folder placement, bounces, authentication and DMARC setup, and escalations • Monitor blocklists, Google Postmaster Tools, Microsoft SNDS, and delivery dashboards • Handle account approvals, compliance flags, and decisions to pause or close risky accounts • Manage spam, phishing, and blocklist reports according to SOPs, handling the hardest cases • Coordinate with Gmail, Microsoft, Yahoo, Comcast, and regional mailbox providers • Create incident runbooks for blocklistings and provider throttling • Track queue volume, first response time, and escalation rate through scorecards • Build recurring reports on deliverability ticket trends • Create playbooks, help center articles, training, SOPs, and AI-assisted workflows • Train Support and contractors to resolve more deliverability issues without escalation • Partner with infrastructure engineers on recurring deliverability fixes, sending infrastructure, tooling, and alerting • Identify patterns and proactively improve deliverability • Participate in industry groups such as M3AAWG

🎯 Requirements

• Deep working knowledge of email authentication (SPF, DKIM, DMARC, alignment, and BIMI basics), plus the ability to read raw message headers and SMTP bounce and deferral codes • Hands-on use of Google Postmaster Tools and Microsoft SNDS/JMRP, and comfort working with major blocklists (Spamhaus, Abusix, Barracuda, Spamcop, and others) and their delisting processes • Clear understanding of Gmail and Yahoo bulk sender requirements, including authentication, one-click unsubscribe (RFC 8058), and spam-rate thresholds • Data fluency: pulling bounce, complaint, and engagement data together, finding root causes, and explaining findings • Hands-on abuse handling from account assessment through action, reporter response, and documentation • Process building using SOPs, playbooks, and quality checks • Clear, calm written communication • Using AI tools to research, summarize, and draft, while retaining human judgment for final compliance calls • 4+ years in email deliverability, compliance, trust and safety, or technical support at an ESP, mailbox provider, or high-volume sender • Handling escalated customer tickets end to end • Making account-level compliance or abuse decisions, including approving, suspending, or closing accounts • Working an abuse desk or abuse mailbox directly • Leading a recurring deliverability or compliance problem requiring multiple teams • Experience with MTA logs or delivery observability tools (KumoMTA, PowerMTA, Postfix, Kibana/Elasticsearch, SQL, or BI tools like Mode) is nice to have • Familiarity with feedback loops, spam traps, list bombing, and bot-signup patterns is nice to have • Familiarity with CAN-SPAM, CASL, and GDPR is nice to have • Experience with Intercom, HubSpot, or similar ticketing tools is nice to have • Experience building or tuning AI support workflows or macros is nice to have • Supporting senders on shared IP pools at an ESP is nice to have • Setting abuse or trust and safety strategy, or directing contractors or vendors, is nice to have • Working directly with mailbox provider postmaster teams is nice to have • Participating in M3AAWG or other industry groups is nice to have • Creating educational content is nice to have • Working with creators, digital entrepreneurs, or small businesses is nice to have

🏖️ Benefits

• Profit Sharing • Kit equity • 401k with a 5% match • We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna • $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget • Individual learning + development budget ($3,500/year) • Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups • Gender affirming benefits • Childcare benefit up to $3,000 annually through JOON • Twenty (20) days of paid time off during each year of employment • Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work • Ten (10) paid holidays a year • Two weeks of paid sick time each year, including mental health + well being days • Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year • Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months • Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period • Four-week, paid sabbatical after five years with the team • Fantastic in-person or virtual retreats with the team twice a year

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