Coople Switzerland
51 - 200 employees
🏥 Healthcare
🏨 Hospitality
📦 Logistics
Healthcare • Hospitality • Logistics
Coople Switzerland is Europe’s largest digital platform for staff leasing, founded in Zurich in 2009. The company specializes in providing flexible staffing solutions quickly and efficiently, catering to a wide range of industries by connecting employers with over 1 million registered employees for both short- and long-term assignments. Their services include just-in-time personnel management and various flexible job opportunities, primarily in healthcare, gastronomy, hotel business, retail, aviation, logistics, events, promotion, and commercial sectors.
Customer Support Specialist, German-speaking
Job not on LinkedIn
🕒 July 4
🗣️🇩🇪 German Required
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Coople Switzerland
51 - 200 employees
🏥 Healthcare
🏨 Hospitality
📦 Logistics
Healthcare • Hospitality • Logistics
Coople Switzerland is Europe’s largest digital platform for staff leasing, founded in Zurich in 2009. The company specializes in providing flexible staffing solutions quickly and efficiently, catering to a wide range of industries by connecting employers with over 1 million registered employees for both short- and long-term assignments. Their services include just-in-time personnel management and various flexible job opportunities, primarily in healthcare, gastronomy, hotel business, retail, aviation, logistics, events, promotion, and commercial sectors.
📋 Description
• Respond to customer queries via phone, email and chat in a timely and professional manner • Trouble shoot and resolve customer issues ensuring a positive customer experience • Collaborate with other departments to escalate and resolve complex issues • Management of customer engagement tool • Collection of customer feedback on our platform to support further development by the Product and Marketing teams
🎯 Requirements
• Native-level German both spoken and written is required • Experience in customer service or similar customer-oriented jobs • Digitally savvy, with a clear openness towards using AI tools • Good knowledge of Excel, Powerpoint • Experience of Intercom a plus • Team player with excellent communication skills, and the ability to thrive working in a remote team
🏖️ Benefits
• Occasional travel costs covered for visits to Zürich
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🇬🇧 United Kingdom – Remote
💰 Venture Round on 2019-01
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
