High-Performance Networking Technical Support Engineer

September 26

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Cornelis Networks

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Artificial Intelligence • Hardware • Enterprise

Cornelis Networks is a leading provider of intelligent, scalable, high-performance interconnects designed for AI applications. The company specializes in delivering end-to-end purpose-built high-performance fabrics to commercial, scientific, academic, and government organizations. Cornelis Networks’ solutions are aimed at enhancing performance, scalability, and efficiency across hyperscale, cloud AI, and on-premises AI/HPC environments. Their offerings are known for scalable architecture, high bandwidth solutions, and universal compatibility with accelerators and GPUs. Originating as an Intel spin-off, the company is positioned to challenge existing technologies like InfiniBand and Ethernet, providing advanced interconnects that power modern AI infrastructure.

51 - 200 employees

🤖 Artificial Intelligence

🔧 Hardware

🏢 Enterprise

💰 $29M Series B on 2022-11

📋 Description

• Providing professional high quality customer support for Cornelis Networks products. • Taking technical ownership of user reported issues, driving diagnosis and resolution in a professional and timely manner. • Managing incoming customer support issues (via emails, portal postings, or phone calls), escalating, when necessary, based on documented procedures, periodically supporting off-hours “on-call” support activities. • Partnering cross-functionally across all levels of the corporation, working with other technical staff to identify and resolve issues. • Supporting OEMs and/or system integrators with new cluster installation and acceptance, providing remote or on-site support as needed. • Proactively ensuring customer readiness for updates; understanding changes and their impacts on customers; providing input for materials and documentation supporting these upgrades or early use of new capabilities. • Actively participating and advocating for customers during the planning and sustaining periods of our product lifecycle.

🎯 Requirements

• 5 + Years’ experience programming with C, C++, Perl, Python, and/or Fortran, as well as knowledge of Linux scripting. • 5 + Years’ experience system troubleshooting, network configuration and troubleshooting. • Strong analytical skills • Related high performance networking experience (administration, support, etc.). • Experience with the installation, configuration, and administration of enterprise Linux servers in clustered environments. • Strong interpersonal, verbal and written communication skills. • A demonstrated ability to work across geographies, time zones, companies, and organizations. • B.S. Degree in Engineering, Computer Science, or a related discipline or 5+ years of equivalent experience in hardware or software development, validation, training, or technical support. • Experience developing or troubleshooting Linux device drivers. (Preferred) • Knowledge of parallel programming, especially MPI and/or SHMEM, along with experience in troubleshooting in HPC/AI cluster environments. (Preferred) • Two years of experience with more than one Operating System. (Preferred) • InfiniBand experience. (Preferred) • Cluster storage experience. (Preferred) • Ability to analyze, breakdown, understand complex problems and communicate solutions effectively is required. • Ability to manage customer expectations and balance customer requests with Cornelis Networks' business needs. • Experience in providing user support in a network or HPC environment.

🏖️ Benefits

• Your base pay will be determined by factors such as your skills, qualifications, experience, and location relative to the hiring range for the position. • Depending on your role, you may also be eligible for performance-based incentives, including an annual bonus or sales incentives.