Customer Service Representative

🕒 September 28

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Covia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🏗️ Construction

🏭 Manufacturing

🔬 Science

💰 Post IPO equity on 2021-01

Construction • Manufacturing • Science

Covia is a supplier of industrial minerals and material solutions serving manufacturers across ceramics, foundry, polymers, glass, building products, engineered stone, and environmental markets. The company produces and distributes minerals and additives such as ball clay, kaolin, nepheline syenite, silica sand, calcium carbonate, and feldspar, and offers custom toll blending and technical support to industrial customers, emphasizing environmental stewardship and responsible governance.

📋 Description

• Process customer orders efficiently and accurately • Execute defined policies and procedures • Advise customers of changes or impacts to their expectations • Manage assigned customer orders in a fast-paced remote work environment • Perform order entry and order confirmation • Coordinate logistics • Resolve invoice blocks • Manage customer complaints • Support month-end close • Manage group mailbox • Provide primary support for inbound phone calls • Perform account management • Perform other duties as assigned

🎯 Requirements

• Associate’s degree in business or related field • Bachelor’s Degree preferred • 2+ years of progressive experience in administrative services and account management • Basic to intermediate skills in IFS, Salesforce & Microsoft Office, with proficiency in Excel • Ability to learn ERP Databases, particularly order processing and invoicing • Detail orientation and ability to meet deadlines • Ability to collaborate effectively with all stakeholders • Professional telephone and email etiquette • Outgoing personality • Self-motivated and highly organized • Enjoys a fast-paced, problem-solving, service-driven environment • Demonstrated experience contributing within a team of professionals to deliver set targets

🏖️ Benefits

• Excellent Healthcare Benefits – medical, vision, dental • 401K with company matching • Paid Time Off + Paid Holidays • Disability plans and Life / AD&D • Employee Assistance Program • Competitive salaries • Advancement opportunities • Full range of benefits