Customer Experience Associate I

🕒 September 21

🇺🇸 United States – Remote

💵 $16 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Crash Champions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏭 Manufacturing

🚘 Automotive

🛍️ eCommerce

💰 Private Equity Round on 2022-07

Manufacturing • Automotive • eCommerce

Crash Champions is a national multi-shop operator specializing in collision repair services. The company offers a wide range of repair options including aluminum repair, hail damage repair, dent removal, auto glass repair, and painting services. With a commitment to quality and customer satisfaction, Crash Champions provides free estimates, a lifetime warranty on repairs, and a seamless customer experience. The company emphasizes a people-first culture and is dedicated to training the next generation of professionals in the collision repair industry.

📋 Description

• Schedule customer appointments for collision repair and estimates according to established SOPs • Manage a high volume of inbound and outbound customer communications • Assist customers with rental car reservations and tow scheduling • Manage daily workload with a strong sense of urgency • Communicate with empathy, confidence, and professionalism • Respond to inquiries by clarifying needs, researching information, and executing next steps • Resolve customer concerns through active listening and internal resources • Multitask across multiple systems and communication channels • Follow processes to maintain assignment accuracy and data integrity • Safeguard customer and company information and maintain confidentiality • Maintain company-issued equipment and report issues • Support positive outcomes and a high-quality customer experience • Perform other duties as assigned

🎯 Requirements

• High school diploma or GED required • Minimum of 1 year of experience in a high-volume call center environment • Strong verbal and written communication skills • Demonstrated empathy and active listening skills • Ability to multitask and manage competing priorities in a fast-paced environment • Strong attention to detail and accuracy • Excellent time management and organizational skills • Self-motivated with a strong work ethic and ability to learn quickly • Reliable modem and high-speed internet meeting minimum requirements • Ability to navigate and multitask across multiple systems, including CRM software

🏖️ Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Group Life Insurance • Disability Insurance • 401k Retirement Plan with match • Referral Bonus (“Cash From Crash”) • 5 Paid Holidays • Eligibility for monthly performance-based bonuses of up to $400