Director, Consumer Digital Experience

🕒 October 8

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $229.5k - $267.8k / year

⏰ Full Time

🔴 Lead

🛍️ E-commerce

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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• Open for 37 days.
• Jobs at this company usually fill in 38 days.

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Credit Acceptance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

💸 Finance

💳 Fintech

🚘 Automotive

Finance • Fintech • Automotive

Credit Acceptance is a company that specializes in providing auto financing solutions to individuals, including those with bad credit history or no credit history at all. With over 50 years of experience, Credit Acceptance has helped more than 4 million consumers secure financing for vehicle purchases. The company operates a network of over 15,000 dealers and offers customers the ability to pre-qualify for auto financing, which does not impact their credit score. Furthermore, Credit Acceptance provides educational resources and tools, such as payment and auto price calculators, to assist customers in managing their finances and understanding their credit options. The company's mission is to drive possibility by offering financial solutions that give individuals the opportunity to improve their financial situation and secure reliable transportation.

📋 Description

• Define the destination state and multi-year path for the consumer digital experience • Own a prioritized roadmap across the website, mobile app, web portal and payments • Drive digital engagement, collection rate and cost to serve • Set and enforce a unified experience standard across digital surfaces • Partner with Consumer Acquisition and Customer Loyalty & Retention to translate business opportunities into digital experiences • Sequence competing roadmap demand based on value and capacity • Own website conversion optimization, prequalification, dealer finder, marketplace surfaces, lead capture and dealer matching • Own app and portal self-service, benefits delivery, progress, next-loan re-entry and efforts to reduce assisted contacts • Own end-to-end digital payments, including payment methods, processing, retries, recovery, governance, compliance and external relationships • Build shared foundations including unified login and customer profile, notifications, personalization and marketing technology integration • Define success measures and expected value, own release dates and build plans, and measure outcomes • Build, lead and develop a high-performing product, design and digital team • Report to the VP of Marketing • Work with marketing, product, engineering, servicing, analytics, compliance and vendor partners • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in Marketing, Business, Product Management, or a related field, or equivalent experience • 10+ years of experience in digital product, digital customer experience, or ecommerce • At least 5 years in a leadership role • Proven track record owning consumer-facing website and mobile app experiences and the business outcomes they drive • Experience leading product managers and designers across more than one product surface • Experience owning or heavily influencing budget/investment decisions for a function or program area • Experience running an experimentation program and using quantitative and qualitative data to inform strategy and measure impact • Experience managing engineering, design and vendor partners to deliver a roadmap on a committed cadence • Demonstrated experience presenting to and influencing senior/executive audiences • Excellent written and verbal communication skills • Required degree must be earned at an institution of higher education accredited by the Council for Higher Education Accreditation or equivalent • Must not require sponsorship now or in the future to work legally for Credit Acceptance, including H-1B, H-4, or F-1 OPT visa holders • Preferred: MBA or other advanced degree • Preferred: Experience in financial services, fintech, or subprime/near-prime lending • Preferred: Experience with digital payments, billing or account servicing platforms • Preferred: Experience with marketplace, ecommerce or vehicle retailing experiences • Preferred: Experience with AI-assisted service experiences and containment economics

🏖️ Benefits

• 401(K) match • Adoption assistance • Parental leave • Tuition reimbursement • Comprehensive medical, dental and vision coverage • Many nonstandard benefits • Work from home • Occasional planned travel to the Southfield, Michigan office may be required • Annual bonus plan

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