Customer Engineer

🕒 July 22

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Execute on integration design and project plan created by IMs, SAs and other stakeholders • Design, build and deploy applications using Cresta SDKs, libraries and APIs • These applications will be integrated with contact center chat or phone platforms. • Participate in testing, troubleshooting and maintenance of Cresta products. • Hands on experience in Go, Python and Javascript • Partnering with the Customer Success Manager (CSM) to triage and resolve technical issues, while also facilitating collaboration with the engineering team to ensure successful technical outcomes.

🎯 Requirements

• Operates with the enthusiasm of a salesperson, the confidence of a samurai wrestler and the precise delivery of a surgeon • Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9, etc. is highly desirable. • Ability to use APIs and SDKs to build value added solutions • Experience with AWS and Git • Think big, deliver simple • Able to forge strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems.

🏖️ Benefits

• Compensation for this position includes a base salary, equity, and a variety of benefits.