GTM Operations Analyst

October 27

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Cresta

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SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Manage the entire GTM compensation lifecycle — plan design, modeling, rollout, payout validation, dispute management • Maintain and optimize commission workflows and tools (e.g., CaptivateIQ, Spiff, Xactly) • Partner with Sales, Finance, and HR to align on targets, quotas, and payout processes • Audit and reconcile payout data monthly to ensure accuracy and compliance • Analyze comp performance and recommend improvements • Support rollout of new comp plans and communication to GTM teams • Develop dashboards and reporting to visualize plan impact and ROI

🎯 Requirements

• 2–5 years in Sales Compensation, Revenue Operations, or related field • Strong Excel / Google Sheets modeling skills (pivot tables, what-if scenarios, data validation) • Understanding of GTM comp structures: quotas, accelerators, clawbacks, SPIFFs • Experience with comp tooling (CaptivateIQ, Spiff, Xactly, or equivalent) • Excellent stakeholder management and communication skills • Detail-oriented, organized, and thrives in a fast-moving environment • Nice to Haves: Experience in SaaS / high-growth B2B environment, Familiarity with Salesforce, Looker, or BI tools, Exposure to quota setting or territory design

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees