Partner AI Enablement Manager – GTM

🕒 June 15

🇺🇸 United States – Remote

💵 $160k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎁 Product Marketing

🦅 H1B Visa Sponsor

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Build a world-class AI Agent partner ecosystem that drives revenue and successful customer outcomes • Equip partners with the tools, skills, and confidence needed for Cresta AI Agents • Collaborate closely with Partner Leadership, Sales, Marketing, Product, and Engineering teams • Design and deliver enablement programs for partners • Develop deep expertise in Cresta AI Agents and create comprehensive enablement programs • Deliver scalable partner readiness and accreditation programs through various methods • Track and report on partner readiness and training effectiveness • Collaborate closely with Engineering and Product teams to develop partner-specific enablement assets

🎯 Requirements

• 6+ years of experience in Solutions Engineering, Partner Engineering, Customer Success, or similar roles • 5+ years of experience working in the Contact Center space • Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments • Desire to be a platform expert and provide technical guidance • Ability to translate business requirements into technical solutions • Proven ability to work cross-functionally with Sales, Product, and Engineering teams • Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences • Strong project management and organizational skills

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees