Customer Service Representative

Job not on LinkedIn

November 21

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

+2 more states

🏄 California – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Apply Now

Receive Emails with Similar Jobs

CrewBloom

WebsiteLinkedInAll Job Openings

B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

📋 Description

• We are seeking a highly skilled, phone-first Triage Technician who can confidently manage fast-paced inbound support calls. • In this role, you will lead customers—often non-technical users and senior citizens—through initial troubleshooting with exceptional call control, patience, and clarity. • You will follow established scripts and procedures precisely, maintain customer engagement, and prevent escalations to onsite or local repair shops. • You will work closely with an assisting technician based in the Philippines, who will handle longer remote repair processes once an online session is established. • Reliability, punctuality, and strict adherence to company methods are essential.

🎯 Requirements

• Answer inbound calls promptly and establish confidence within the first few minutes. • Follow scripted call flows and guidelines with complete accuracy. • Guide customers in simple, step-by-step language to initiate remote online sessions as quickly as possible. • Set a 2–6 hour repair window and transition longer tasks to your Philippine counterpart. • Perform structured phone walkthroughs for systems that will not load (Windows, macOS), including reaching recovery menus and performing resets or reinstalls when appropriate. • Retain callers who request onsite or store services by providing clear, effective phone-based solutions. • Troubleshoot common home-user issues including: • - Boot failures and OS crashes • - No internet or Wi-Fi reconnection • - New computer and printer setups • - Forgotten passwords • - Any issue preventing remote session initiation • Collaborate closely with the assisting Philippine technician during remote repair sessions. • After repairs are completed, call customers to verify results in real time and prepare clear, concise documentation. • Handle billing when needed and confidently upsell support plans or additional services. • Maintain call control, customer engagement, and strong professionalism throughout each interaction.

🏖️ Benefits

• Based in the United States with strong phone presence and clear communication. • Experience in call centers, IT helpdesk, or supporting home users. • Strong knowledge of: • - Windows 10/11 • - macOS • - ChromeOS • Ability to guide customers through: • - BIOS • - Windows Recovery Environment • - macOS Recovery • - ChromeOS Powerwash • Understanding of home networking basics (routers, DNS, proxies, Wi-Fi). • Calm, patient teaching style—especially for beginners and seniors. • Strong call control and the ability to simplify technical concepts. • Professional discipline: punctuality, full-shift adherence, clean documentation, and consistent workflow. • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.