EMS Management & Consultants, Inc.
501 - 1000 employees
💼 Consulting
🏥 Healthcare
⚕️ Healthcare Insurance
Consulting • Healthcare • Healthcare Insurance
EMS Management & Consultants, Inc. (EMS|MC) is a company that specializes in providing comprehensive operational solutions for over 1,500 emergency medical services (EMS) providers across the United States, including hospital systems, municipalities, and private companies. Founded by professionals within the EMS industry, EMS|MC offers services designed to optimize reimbursement, resources, and regulatory compliance. With more than 25 years of experience, the company leverages technologies like EMsmart, a SaaS-driven billing solution, to enhance revenue performance for EMS agencies. EMS|MC also works closely with the PWW Advisory Group to ensure compliance with the ever-changing regulatory landscape, providing tools and educational resources to EMS providers.
Customer Service Professional – Inbound
Job not on LinkedIn
🕒 July 17
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EMS Management & Consultants, Inc.
501 - 1000 employees
💼 Consulting
🏥 Healthcare
⚕️ Healthcare Insurance
Consulting • Healthcare • Healthcare Insurance
EMS Management & Consultants, Inc. (EMS|MC) is a company that specializes in providing comprehensive operational solutions for over 1,500 emergency medical services (EMS) providers across the United States, including hospital systems, municipalities, and private companies. Founded by professionals within the EMS industry, EMS|MC offers services designed to optimize reimbursement, resources, and regulatory compliance. With more than 25 years of experience, the company leverages technologies like EMsmart, a SaaS-driven billing solution, to enhance revenue performance for EMS agencies. EMS|MC also works closely with the PWW Advisory Group to ensure compliance with the ever-changing regulatory landscape, providing tools and educational resources to EMS providers.
📋 Description
• Answer & conduct phone calls and other customer service tasks in a timely, professional, and courteous manner • Identify each caller’s needs and determine the next appropriate action • Accurately document each call and the outcome in Rescue Net Billing • Identify appropriate situations for transferring/escalating a call • Conduct all job tasks, duties, phone calls, and interactions with professionalism and respect
🎯 Requirements
• High School Diploma • Understanding of Medicare, Medicaid, commercial, and patient reimbursement/billing, and HIPAA • Strong, effective, and professional written and verbal communication skills • Ability to collaborate effectively with multi-departmental and diverse teams • Strong, accurate typing and data entry skills • Ability to learn, understand, and work within specific client requirements • Highly organized with ability to be proactive, manage time, and prioritize work with little supervision • Detail-oriented
🏖️ Benefits
• Flexible Scheduling • Career development plans • Weekly wellness seminars • Comprehensive benefit package • Remote opportunities • All equipment provided
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