Virtual Assistant, Orthodontics

Job not on LinkedIn

October 31

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CrewBloom

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B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

📋 Description

• The Virtual Assistant (Orthodontics) will play a key role in supporting our client's practice by handling insurance processing, patient coordination, aligner monitoring, and light marketing and administrative tasks. • Accurately and promptly verify orthodontic insurance benefits. • Submit and monitor insurance claims to ensure timely payment and proper documentation. • Follow up on unpaid or denied claims, addressing and resolving any discrepancies. • Record insurance payments and reconcile financial ledgers as necessary. • Respond to patient inquiries via email, text, or phone with professionalism and warmth. • Assist with appointment scheduling, reminders, and general administrative tasks. • Keep patients informed with clear updates and maintain effective communication with the in-office team. • Support virtual front desk operations while handling all sensitive information with discretion and confidentiality. • Review photos submitted by aligner patients through platforms like DentalMonitoring or similar systems. • Identify and flag potential treatment concerns, coordinating with the clinical team when necessary. • Monitor patient compliance, send courteous follow-ups, and maintain accurate progress reports. • Help manage our Google Business Profile by posting updates, responding to reviews, and keeping business information up to date. • Assist with social media scheduling and engagement across platforms such as Instagram and Facebook. • Make basic website updates like adjusting team details, promotions, or office hours, using WordPress or a similar CMS. • Contribute to digital reputation management by monitoring online messages, comments, and mentions.

🎯 Requirements

• - **Experience in orthodontic or dental insurance processing** • **Preferred** • - Familiarity with aligner treatment processes and digital patient tracking systems. • - Strong command of English, both written and verbal • - Highly organized, dependable, and capable of managing multiple administrative and creative tasks • - Maintains a positive attitude, professional presence, and genuine concern for patient care • **Minimum Technical and Work Environment Requirements:** • - **Internet Connection:** • - Primary internet connection with a minimum speed of **15 Mbps**. • - Backup internet connection with at least **10 Mbps**. • - Backup connection must be capable of supporting work during a power outage. • - **Primary Device:** • - Desktop or laptop equipped with at least: • - **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor. • - A minimum of **8 GB RAM**. • - **Backup Device:** • - Must meet or exceed the performance of an **Intel Core i3** processor. • - Must be functional during power interruptions. • - **Peripherals and Workspace:** • - A functioning **webcam**. • - A **noise-canceling USB headset**. • - A **quiet, dedicated home office space**. • - A **smartphone** for communication and verification purposes.

🏖️ Benefits

• - **Join Our Dynamic Team: **Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • - **Embrace the Opportunities:** Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • - **Limitless Career Growth: **Unlock a world of possibilities and resources to propel your career forward. • - **Fast-Paced Thrills:** Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • - **Flexibility, Your Way:** Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • - **Work-Life Balance at Its Best: **Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.