Senior Customer Success Engineer

🕒 May 19

🇬🇧 United Kingdom – Remote

💵 £80.4k - £95k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 35%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cribl

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

☁️ SaaS

SaaS • Cloud

Cribl is a company providing a cloud-based service, allowing users to manage and analyze their data through a web application. The service includes features for user accounts and integration with Google for authentication.

📋 Description

• Act as a trusted strategic advisor throughout the Customer Success lifecycle, from onboarding to expansion • Become the trusted Cribl expert as customers build data pipelines • Establish and maintain relationships with stakeholders and senior management • Drive success plans, KPIs, adoption, and expansion of customer use cases • Advise and develop additional customer use cases • Monitor customer initiatives, troubleshooting efforts, and Cribl certification progress • Collaborate cross-functionally with sales, marketing, product, experience, and engineering teams as the voice of the customer • Mentor and coach team members • Potentially perform stand-by, on-call, or off-hours duties

🎯 Requirements

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales • Customer-first mindset with communication and relationship management skills • Experience working with large complex enterprises and developing relationships in a high-growth environment • Experience with Observability, Logs, Metrics, IT Operations, and Security • Deep understanding of managing data pipelines through the entire data lifecycle • Ability to develop new use cases involving reducing, reusing, enriching, and routing data • Technical and problem-solving skills • Willingness to travel as needed, up to 25% • Bonus: Data Engineering/Analytics platform administrator or architect experience, such as Splunk, Elastic, Datadog, or Snowflake • Bonus: Experience with Customer Success Platforms such as Gainsight or Planhat • Bonus: Working knowledge of AWS, Azure, or GCP • Bonus: Experience working remotely

🏖️ Benefits

• Retirement/pension support • Paid holidays • Paid time off • Remote office setup support • Equity • Wellness and support programs • Corporate Bonus Program (for eligible non-sales roles)