Care Team Specialist

🕒 2 days ago

🐊 Florida, Nebraska, +3 more states – Remote

🐊 Florida – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌪️ Oklahoma – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cross Country Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🎯 Recruiter

☁️ SaaS

💰 $3.8M Post-IPO Equity - Cross Country Healthcare on 2004-08

Healthcare • Recruitment • SaaS

Cross Country Healthcare is a healthcare-focused staffing and workforce solutions company. It provides clinical and non-clinical staffing services including travel nursing and allied assignments, locum tenens for physicians and advanced practice providers, per diem/local staffing, permanent placement, school professionals, home health/PACE services, and executive/interim leadership placements. It also offers employer-facing workforce solutions such as MSP/internal resource pools, locums vendor management, on-demand crisis staffing, international solutions, and recruitment process outsourcing, plus a technology platform (vendor-neutral VMS/Xperience), analytics/insights, and related advisory services.

📋 Description

• Offer individualized support for healthcare professionals as part of a team • Initiate and maintain exceptional rapport and provide customer service and issue resolution • Contribute ideas and processes to improve the overall candidate experience • Assist healthcare professionals and internal departments with onboarding, payroll, benefits, portal navigation, and technical troubleshooting • Make outbound and respond to inbound phone calls, chats, texts, social media posts, and emails • Act as a social media ambassador by engaging with healthcare professionals, answering questions, providing knowledge, and connecting professionals with recruiters • Use the applicant tracking system to communicate and document issues from support request through resolution • Educate new, existing, and working healthcare professionals on processes and assignment expectations • Support professionals through the pre- and post-boarding process • Collaborate with support teams to educate and communicate issues and solutions • Perform other duties as assigned

🎯 Requirements

• HS diploma or GED • BS/BA degree preferred • Working knowledge of MS Office Suite • Working knowledge of social media platforms • Customer service oriented – client focused • Exemplary interpersonal skills • Adaptability to evolving situations • Pleasant and helpful yet direct demeanor on the telephone • Ability to relate to a variety of people and establish meaningful relationships

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