Coupa Change Management Lead, Manager

🕒 July 17

🇺🇸 United States – Remote

💵 $140k - $190k / year

⏰ Full Time

🟠 Senior

👔 Manager

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CrossCountry Consulting

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🏨 Hospitality

💼 Consulting

💰 $1.5M Venture Round on 2021-02

Healthcare • Hospitality • Consulting

CrossCountry Consulting is a business advisory firm that provides integrated solutions for financial and risk management. Their expertise includes technical accounting, financial reporting, operational accounting optimization, and integrated risk management. The company also specializes in technology-enabled transformation, supporting organizations with finance transformation, data transformation, and analytics. CrossCountry Consulting serves various industries such as financial services, life sciences, technology, media, telecommunications, real estate, hospitality, and government contracting. With a focus on strategic finance, the firm helps clients through transactions like IPO readiness, mergers and acquisitions, and divestitures. They aim to create present and future value for businesses by collaborating with CFOs, private equity sponsors, and corporate leaders to solve current challenges and prepare for future success.

📋 Description

• Lead Delivery • Serve as a trusted advisor to clients, delivering change management support across the full Coupa suite (Procurement, Payables, Expenses, Asset Management) • Lead change management discovery workshops, identify stakeholder impacts, and design appropriate interventions • Create and execute change management strategies including communications, training, stakeholder engagement, and resistance management • Develop and deliver communications and training materials, including job aids and instructor-led trainings • Monitor user readiness and adoption, identifying gaps and recommending solutions • Work collaboratively with functional and technical teams to ensure the people side of change is prioritized in delivery • Define and track success metrics, providing updates to project leadership and clients • Develop and Mentor the Team • Mentor team members through coaching, regular ongoing feedback and annual performance reviews • Actively support project teams in resolving complex issues • Contribute to Practice Growth • Engage in internal initiatives such as knowledge sharing, recruiting, or methodology development • Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards • Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes

🎯 Requirements

• 6+ years of relevant experience in change management, consulting, or SaaS implementations • Proven experience leading change management across multiple full-lifecycle Coupa or enterprise technology implementations • Proven success delivering to large, complex, multi-stakeholder enterprise clients • Track record of mentoring junior team members and building strong client relationships • Background in professional services, ideally with a focus in Procurement, Sourcing, and/or Supply Chain Management • Coupa certification preferred • Change management certification (e.g., Prosci, CCMP) preferred • Willingness to travel when required by clients during critical milestones, approximately 25–50%

🏖️ Benefits

• annual bonus • additional benefits