Head of Community

22 hours ago

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Crypto Banter

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Crypto • Media • Education

Crypto Banter is a live crypto-focused streaming channel and online community that provides daily coverage of Bitcoin, altcoins, breaking news, market analysis, interviews with founders and industry figures, and educational programming such as Crypto School. The brand operates live streams, community membership tiers (VIP communities, Banter Capital, Banter Bubbles), and produces media content aimed at retail crypto audiences and traders.

51 - 200 employees

Founded 2003

₿ Crypto

📱 Media

📚 Education

📋 Description

• Run the day-to-day community for each challenge: • -welcome new members • -post daily check ins and reminders • -keep rules, FAQs and key links pinned and easy to find • -Keep the vibe high energy but safe: • -enforce rules • -kill spam/scams • -de-escalate when needed • Be first line for questions on: • -exchange sign up / KYC / deposits • -challenge rules and daily tasks • -access problems (links, logins, roles, etc.) • Triage issues: • -solve directly when you can • -escalate cleanly with context when you cannot (to ops / product / CRM / support). • Track basic community health per challenge: • -joins vs active members • -message volume • -response times • -top 5 issue categories • After each challenge, write a short summary: • -what worked • -what broke • -what you recommend changing next time

🎯 Requirements

• 2–4+ years in crypto / trading community management, customer success for a trading / fintech / edtech product, or a similar role. • Solid working knowledge of crypto and exchanges: • spot vs derivatives • basic leverage and margin concepts • KYC / verification and deposit flows • Real experience running communities on Discord and/or Telegram (Nas.io, circle or similar is a plus). • Strong written English: • -explain complex things simply • -stay calm and clear with upset users • -keep a tone that fits Banter / Crypto School. • Experience handling customer issues: • -asking the right questions • -documenting context • -following through until the user is actually unblocked. • Marketing centric mindset: • -you see how community, support and lifecycle tie into the funnel • -you naturally think “how do we turn this into a win, story or learning”.

🏖️ Benefits

• See your work directly impact user outcomes - fewer stuck users, more real success stories. • Small, fast team with real autonomy - you own the challenger community experience. • Mission driven environment focused on financial education, not just shilling coins.