Employee Relations Specialist

November 19

Apply Now

Receive Emails with Similar Jobs

CSG

WebsiteLinkedInAll Job Openings

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

5001 - 10000 employees

Founded 1982

📋 Description

• Serve as the first point of contact for employees regarding workplace issues, grievances, and disputes. • Facilitate resolution of conflicts between employees or between employees and management through mediation, counseling, and problem-solving techniques. • Conduct thorough and impartial investigations into employee complaints, documenting findings and recommending appropriate actions. • Ensure that company policies and procedures are communicated effectively and adhered to, including those related to employee conduct, performance, and ethics. • Assist in creating and updating employee relations policies and procedures to ensure compliance with legal requirements and best practices. • Educate employees and managers on company policies, procedures, and relevant laws. • Develop and deliver training sessions for employees and managers on topics such as conflict resolution, communication skills, and employee rights. • Provide guidance and support to managers on handling employee issues, performance management, and disciplinary actions. • Stay current on labor laws, regulations, and industry standards to ensure the company’s policies and practices comply with legal requirements. • Maintain accurate records of investigations, resolutions, and disciplinary actions in accordance with legal and organizational requirements. • Generate reports on employee relations issues, trends, and resolutions for management review. • Analyze data related to employee relations issues to identify trends and areas for improvement.

🎯 Requirements

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field • A Master’s degree or HR certification (such as SHRM-CP, SHRM-SCP, PHR, or SPHR) is a plus • 3 years of experience in HR, Employee Relations, or a related field, with a strong background in conflict resolution and policy enforcement • Knowledge of labor laws, employment regulations, and best practices in employee relations specifically in the EMEA region • Excellent interpersonal and communication skills • Strong problem-solving and analytical abilities • Ability to handle sensitive and confidential information with discretion • Proficient in English in a business environment.

🏖️ Benefits

• Work from Home, in-office, or hybrid • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off • And so much more!