Software Development Engineer – Lead

October 24

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CSG

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CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

5001 - 10000 employees

Founded 1982

📋 Description

• Managing technical customer interactions during inlife operations • Responsible for gathering, designing and documenting customer requirements that meet the client’s needs, and fits within the BSS infrastructure. • Cloud Solutions expertise in AWS • Good understanding of Telecom/Wireless OSS/BSS Architecture / Design / Delivery Expertise / Operational Expertise • Knowledge of Fulfilment/Assurance and Billing, MNP business processes • Experience in catalog/order management/rating/billing/invoicing/treatment/MNP areas and real time charging. • Be a glue between client-facing team and offshore delivery team • DevOps Experience and Culture – Design and deliver ops friendly solutions for good observability & monitorability and supporting operations as they evolve into production • This is a hands-on role, a strong interest and inclination to deep dive as necessary to understand problem areas and fix end to end is key requirement. • Enabler and coach for delivery teams in domain, technology. Solid team leadership skills to exchange ideas and create a common understanding of project work from conception through issue resolution. • An eye and passion for Operations of the application during InLife - automated approach for self healing and self monitoring, resolution of incidents and defects, lead and motivate the ops team, dashboards for various DevOps KPIs • Efficient stake holder management both internal and customer for success of business • Experience in standards such as TMF, 3GPP, Enterprise Architecture, DevOps. • Subject matter expert for one or more CSG products and implementation steps or domain areas, including the business value associated with the delivery of the technical solution. • Knowledge of CSG’s product portfolio. • Strong design skills with ability to document the designs. • Excellent analytical problem-solving skills, with the ability to diagnose complex problems that require complex methods or theories and act as technical lead during production incidents • Excellent verbal and written communication skills to influence and gain cooperation. Ability to suitably adapt communication based on the audience, e.g. technical vs. management. • Ability to speak, write and understand English. • Ability to prioritize effectively within and across one or more assignments through good judgement, seeking guidance where appropriate. • Ability to travel domestic and international for extended duration onsite based on requirements of the project. • Non-standard work hours may be required and the ability to be on-call.

🎯 Requirements

• 5-8 Years of experience working in Telecom Billing Operations is mandatory. • Experience in infrastructure and application monitoring tools, e.g. AWS, C#, .Net, Kibana, Postman, Excel, Confluence, Jira/Remedy, SNOW for ticket mgmt

🏖️ Benefits

• Work from Home, in-office, or hybrid • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off • And so much more!