Customer Success Manager

🕒 3 days ago

🇺🇸 United States – Remote

💵 $72k - $88k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Perseus Group, Constellation Software

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

🤝 B2B

☁️ SaaS

B2B • SaaS

Perseus Group is a part of Constellation Software Inc. , focused on investing in and building enduring software businesses. With operations in over 100 vertical markets and a family of more than 800 companies, Perseus Group specializes in acquiring B2B software companies that provide mission-critical solutions for niche markets. Their approach involves offering permanent capital, fostering a culture of excellence, and ensuring recurring revenue through SaaS or maintenance models. The group emphasizes continuous improvement, empowered leadership, and integrity in all operations.

📋 Description

• Own a book of business of current clients and serve as a main point of contact • Build deep client relationships using a consultative approach to grow and optimize their business • Renew annual contracts and upsell new products to current clients • Promote new features and services by training and empowering clients to adopt them • Strategize with clients to drive deeper utilization and success with the TUNE platform • Analyze future potential, opportunities, and growth for TUNE accounts

🎯 Requirements

• Passion for the online and mobile advertising industry • Ability to learn and quickly become knowledgeable in SaaS technology concepts • 3+ years of account management and customer-focused experience using a consultative mindset • Past sales or business development experience in growing existing clients • Experience managing brand, advertiser, or network clients • Experience in affiliate marketing, partner marketing, or performance marketing • Ability to prioritize and manage the needs of many accounts • Exceptional interpersonal communication, presentation skills, and business acumen • Comfort engaging with executive leaders • Experience negotiating win-win contract conditions with clients • Outgoing, positive, and energetic personality • Bachelor's degree required

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Basic life insurance • Short-term disability • Long-term disability • 401(k) participation with company match • Minimum of 10 days of vacation for new employees • Sick time based on state requirements • 8 company-paid holidays • 2 personal holidays per year

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