Software Developer, Technical Support

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Perseus Group, Constellation Software

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

🤝 B2B

☁️ SaaS

B2B • SaaS

Perseus Group is a part of Constellation Software Inc. , focused on investing in and building enduring software businesses. With operations in over 100 vertical markets and a family of more than 800 companies, Perseus Group specializes in acquiring B2B software companies that provide mission-critical solutions for niche markets. Their approach involves offering permanent capital, fostering a culture of excellence, and ensuring recurring revenue through SaaS or maintenance models. The group emphasizes continuous improvement, empowered leadership, and integrity in all operations.

📋 Description

• Monitor production environments during core business hours, proactively identifying anomalies in payment processing, settlements, and integrations before customers report them; available for after-hours response for critical incidents when required. • Triage inbound support requests from dealers and internal teams — classify severity, reproduce issues, isolate root cause, and communicate a clear status and ETA. • Investigate issues using Datadog logs, Azure Application Insights, and SQL queries against production data to determine whether problems are data, configuration, integration, or code related. • Act as the primary point of contact for dealers experiencing payment, terminal, or settlement issues — communicating clearly and professionally in writing and on calls. • Write and execute diagnostic SQL queries to validate data integrity, trace transaction lifecycles, and identify anomalies in payment, refund, and settlement records. • Coordinate with the Payment processor support team on payment gateway issues. • Document resolved issues, workarounds, and root causes in the team knowledge base to accelerate future triage. • Identify recurring patterns and escalate systemic bugs to the engineering team with wellstructured reproduction steps and impact assessments. • Participate in post-incident reviews and contribute to runbooks and incident response playbooks. • Assist with code changes or configuration fixes for straightforward, well-understood issues. Able to fix, test and deploy code and configuration changes in production on their own.

🎯 Requirements

• 3+ years of experience in a technical support, software development with direct exposure to production systems. • C# and .NET — comfortable reading and navigating a production .NET codebase to understand application logic, trace bugs, and make minor fixes. • SQL — strong query-writing skills; able to write diagnostic queries against complex relational schemas (SQL Server / Azure SQL) to trace transaction data and spot anomalies. • Azure Cloud Services — hands-on experience with Azure SQL, Azure Service Bus, Azure App Services, Azure Functions, and Azure Application Insights. • Production issue identification — proven ability to triage production incidents, distinguish symptoms from root causes, and drive issues to resolution under time pressure. • Customer communication — clear, professional written and verbal communication with nontechnical end users as well as engineering peers; able to tailor tone to audience. • Log analysis — comfortable navigating structured logs to identify error patterns, trace request flows, and correlate events across services.

🏖️ Benefits

• Professional development opportunities