Area Technical Service Manager

🕒 January 8

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CTB, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🌾 Agriculture

🍽️ Food & Beverage

🏭 Manufacturing

💰 $262.1k Seed Round on 2009-09

Agriculture • Food & Beverage • Manufacturing

CTB, Inc. is a leading global designer, manufacturer, and marketer of systems and solutions for preserving grain, producing poultry, pigs, and eggs, and processing poultry. A Berkshire Hathaway company, CTB focuses on innovating methods to improve grain storage, handling, conditioning, and structures as well as enhancing efficiency and air quality management in livestock care. Founded in 1952, CTB is dedicated to 'Leadership Through Innovation' and operates worldwide, serving customers through a network of independent dealers and distributors.

📋 Description

• Provide technical support and assistance to distributors in a defined geographic area for egg and poultry equipment they purchase from Chore-Time. • Train growers and distributors on Chore-Time full product line, includes but not limited to ventilation products, controls, feeding systems, watering systems, nesting and heating products. • Work with distributors to provide warranty support for CTB Products, strive to be fair but firm and maintain proper documentation. • Support Sales/Engineering Staff by conducting new product introductions with schools, training on site and follow-up service. • Learn and apply written and verbal communications by using proper documentation to report from the field with concise reporting forms currently used at CTB. • Attend functions to support or represent Chore-Time such as trade shows, open house, or local and state poultry meetings. • Develop professional phone skills to better assist growers, and distributors with trouble shooting by phone. • Respond to Integrator requests for training and support with manuals, mini seminars or specialized schools for Chore-Time products. • Provide required documentation and reports, Product Action Form, Warranty requests, Expense Forms, Activities. • Maintain company owned service truck and provided tools and test equipment in top shape.

🎯 Requirements

• Education: BS degree or 4 years of technical service experience and public relations equivalent • Experience: Technical service troubleshooting, public relations, planning, coordinating • Functional Skills: Customer service and public relations experience a plus; strong organization skills; ability to understand or learn circuitry, computer networking, and local network setup; electronic, electrical, and ventilation controls experience a plus; solid mechanical aptitude that is detailed and analytically needed. • Technology Aptitude/Skills: Experience with Microsoft Office; some knowledge of communications - based computer software, apps, and server installations. Ability to use technology for onsite and virtual training and problem solving. • Communication Skills: Verbal and written communication skills in English. Ability to train and help others with mechanical problems. • Leadership/Behaviors: Solid collaboration skills internally and externally. Ability to listen to ideas and implement the best enhancements. Ability to learn quickly, have high energy to be self-driven, is positive, can conceptualize, and initiate projects effectively. Versatility and flexibility are key to perform various portions of multitasking across projects and issues.

🏖️ Benefits

• Casual, informal environment that encourages cross-functional dialogue. • Integrity in all things • Customers are why we exist • Profitability is a must • Excellence in all we do • People make the difference