Technical Support Manager

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Cummins Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1919

🏗️ Construction

💼 Consulting

🏥 Healthcare

💰 $75M Grant on 2024-07

Construction • Consulting • Healthcare

Cummins Inc. is a global power technology leader that designs, manufactures, and distributes a variety of engines and power systems solutions. They offer products that range from diesel and natural gas engines to hybrid and electric power systems, as well as components like turbochargers, fuel systems, and emissions solutions. With a strong emphasis on innovation, Cummins aims to reduce emissions and improve fuel efficiency. The company is dedicated to helping industries navigate the transition to cleaner energy through integrated power solutions suitable for diverse applications such as on-highway, marine, mining, and construction. Additionally, Cummins provides services including remote monitoring, diagnostics, and aftermarket support, reinforcing its commitment to sustainability and customer service excellence.

📋 Description

• Manage technical support and training activities supporting sales of company products and services • Recommend product improvements to design staff in response to customer feedback • Strengthen customer partnerships and reinforce trust, collaboration, and long-term engagement • Partner with sales teams and customers to remove technical and engineering barriers affecting sales, installation, or product utilization • Recommend product or service changes to reduce costs and expand sales opportunities • Coach the sales force on technical capabilities • Evaluate products against customer requirements and align proposed offerings with operational needs • Contribute technical expertise to complex sales cycles and customer decision-making • Coach, motivate, and delegate work to build a high-performing technical support team • Identify departmental issues and apply Six Sigma methods to improve efficiency, reliability, durability, and customer operating costs • Provide technical training on safe operation of industrial engines, emission technologies, warning systems, and daily operator checks • Track Cummins factory campaign completion for HHP mining engines under the Cummins/Komatsu agreement • Collaborate with sales, engineering, service, channel partners, and other functions • Report to the Director of Mining Sales

🎯 Requirements

• Must reside in Calgary, Edmonton, or Grande Prairie, Alberta • Over 10 years of combined experience in customer-facing HD/engine field technician and service management roles • Strong knowledge of Canadian mining, oil and gas, and industrial engine applications • Technical product expertise • Proficiency with Microsoft software, BMS, Cummins Insite, and other electronic software/tools • Broad company knowledge and understanding of CSSNA values and operations • Field experience • Excellent interpersonal skills and ability to handle customer pressure while being firm and fair • Ability to collaborate across functions, teams, and business segments • Current knowledge of internal combustion engines and new industrial technologies • Knowledge of safe industrial engine operation, emission technologies, warning systems, and daily operator checks • Ability to track Cummins factory campaigns for HHP mining engines • College, university, or equivalent degree in engineering or a related subject required • Significant relevant work experience and customer-facing experience required • Licensing may be required for export-control or sanctions compliance • Criminal background check required • Travel 40%+ • Mining maintenance knowledge/experience considered an asset • Operations knowledge/experience considered an asset

🏖️ Benefits

• Company Pension Plan • Medical/Dental/Life Insurance • Full complement of personal and professional benefits • No relocation assistance