Senior Customer Success Engineer – Bilingual French

🔥 12 minutes ago

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

☁️ SaaS

💰 $500M Private Equity Round on 2019-01

Consulting • Logistics • SaaS

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Own the technical customer relationship for a portfolio of strategic Enterprise and Commercial Named accounts throughout the customer lifecycle • Build, maintain, and advance tailored Customer Success Plans aligned to customer objectives, priorities, outcomes, and success criteria • Guide customer activation, adoption, optimization, and measurable value realization across the Veeam portfolio • Conduct health assessments, architecture reviews, protection strategy evaluations, and solution adoption planning • Assess recovery readiness and provide strategic resilience recommendations • Facilitate recovery simulations, resilience reviews, and best-practice discussions • Monitor customer health signals and adoption trends, identify risks, and develop mitigation plans • Partner with Account Executives and Customer Success leadership on expansion opportunities • Develop executive-ready business reviews, resilience reports, and success updates • Coordinate across Veeam teams to remove blockers and ensure a consistent customer experience • Deliver strategic guidance on data protection, recovery, cyber resilience, cloud adoption, operational efficiency, and portfolio optimization • Support a limited portfolio of high-value customers, typically accounts exceeding $200,000 in annual recurring revenue • Own the technical success plan and adoption roadmap, providing insights and risk assessments supporting renewal and expansion

🎯 Requirements

• 5+ years of experience in customer-facing technical roles focused on data protection and recovery technologies • Strong technical expertise in backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation technologies • Experience designing and validating protection strategies, recovery preparedness programs, modernization initiatives, and migration projects • Ability to translate customer business objectives into technical roadmaps, adoption strategies, and measurable outcomes • Executive communication experience presenting technical, operational, and risk-based recommendations to senior stakeholders • Ability to manage multiple strategic customer relationships and drive measurable success outcomes • Consultative mindset adaptable to varying customer priorities, technical environments, and business challenges • Excellent collaboration, communication, stakeholder management, and consultative problem-solving skills • Experience conducting technical assessments, health reviews, architecture discussions, and executive business reviews • VMCE certification required or obtained within an agreed-upon timeframe following hire

🏖️ Benefits

• Paid vacation starting at 15 days per year and increasing to 20 or 25 days based on tenure • 4 additional global VeeaMe Days • 24 paid volunteer hours annually through Veeam Cares • Paid parental leave: 3 weeks for all parents and 12 weeks for birthing parents • Medical, dental, and vision coverage from day one • Mental health support, therapy sessions, and digital wellness tools • RRSP retirement plan with matching contributions • Fertility support • AirVet: 24/7 virtual veterinary care at no cost • On-demand learning libraries including LinkedIn Learning and O’Reilly • Mentoring, workshops, and learning events including the annual Global Day of Learning