Customer Service Representative

🕒 2 days ago

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Cushman & Wakefield

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1917

💼 Consulting

🏥 Healthcare

🏗️ Construction

Consulting • Healthcare • Construction

Cushman & Wakefield is a global leader in commercial real estate services, providing a wide range of services including agency leasing, asset services, capital markets, global occupier services, project and development services, tenant representation, and valuation and advisory for various industries such as logistics and industrial, multifamily, retail, life sciences, data centers, and healthcare. The company is committed to driving forward for clients, colleagues, and communities with a focus on diversity, equity, and inclusion, as well as environmental, social, and governance principles. Operating in over 60 countries with 52,000 professionals, Cushman & Wakefield consistently delivers insights and research, such as market reports and sustainability efforts.

📋 Description

• Provide inbound customer service phone and email support • Respond to customer inquiries by researching status of work requests and projects • Interact with other departments to ensure services are met • Create work orders and determine description, trade skill set, priority, location, requestor, and contact information • Track and assist in resolution of customer issues and follow-up • Maintain ongoing contact with internal clients to ensure follow-through

🎯 Requirements

• High School diploma or equivalency • Experience in a maintenance environment • Ability to speak, read, and write English fluently • Customer service experience in a contract service industry • Strong computer and verbal communication skills • Excellent organizational skills • Ability to remain calm and courteous when handling difficult calls • Ability to apply sound judgment and decision-making skills • Must be self-motivated, stress and pressure resistant • Proficient with Office 365

🏖️ Benefits

• health, vision, and dental insurance • flexible spending accounts • health savings accounts • retirement savings plans • life and disability insurance programs • paid and unpaid time away from work