Product Manager

🔥 14 minutes ago

🏈 North America – Remote

💵 $137k - $156k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

📣 Marketing

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Own the product experience of Customer.io's agent, working with the agent team to ensure it is first-class, competitive, and helpful for AI-first marketers • Work closely with other PMs and squads to ensure the agent works well with each part of the platform it touches • Find and resolve friction points using data, experimentation, and customer insight • Define and track success metrics for activation, retention, and monetization • Partner with Marketing, CX, and Design across all touchpoints • Work with Engineering to scope and deliver improvements that produce customer value • Communicate priorities and progress clearly across teams and leadership

🎯 Requirements

• 3+ years of product management experience in SaaS, ideally with some experience PMing an agentic experience • Experience using or developing AI-powered tooling in your product workflow • A track record of improving activation or retention metrics • Strong analytical and experimentation skills — data-driven but comfortable with ambiguity • Experience collaborating across Product, Marketing, and CX • A clear communicator who simplifies complexity and drives alignment • Deep curiosity about what helps customers succeed • Comfort working autonomously in a remote, async-first environment • Successful completion of a background check and employment verifications as part of the pre-employment process

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • Unlimited PTO • Stipends for remote work and wellness • Professional development budget