Senior Account Manager, EMEA

🕒 August 12

🌐 United Kingdom, Ireland – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote

💵 $151.7k - $212k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

📣 Marketing

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts, including renewals, expansion, and churn mitigation • Help customers adopt Customer.io more strategically by identifying new use cases and clearly articulating ROI • Forecast renewal and expansion pipeline accurately using a clear, repeatable methodology • Build multi-threaded relationships from day-to-day operators to Directors and VPs • Partner with Customer Success on account health and Sales on expansion deals • Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

🎯 Requirements

• 3+ years in Sr. Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred) • Experience managing $5m ARR, predominantly in the MM space • Proven ability to grow customer spend outside of overages or true-ups through adoption and value articulation • A clear, repeatable forecasting methodology • Comfort pulling usage data, tracking health scores, and building dashboards • Strong communication with technical and non-technical stakeholders • Based in the UK or Ireland • Successful completion of a background check and employment verifications

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • Unlimited PTO • Stipends for remote work and wellness • Professional development budget