Customer Service Representative

Job not on LinkedIn

🕒 5 days ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

💵 $17 - $25 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Actively listen and advocate for customers, understand their needs, and provide guidance and support • Resolve customer inquiries and issues efficiently while documenting all interactions • Educate customers about available resources and help them navigate their options • Anticipate customer needs and provide proactive solutions to enhance satisfaction • Collaborate with team members and other departments to address service issues and improve outcomes • Document customer correspondence and maintain confidential patient information records • Follow policies, procedures, and the CVS/Aetna Code of Conduct • Research issues, document outcomes, resolve inquiries, and deliver high customer satisfaction • Meet performance expectations for customer satisfaction, first-call resolution, interaction quality and accuracy, schedule adherence, and CVS/Aetna “Heart at Work” behaviors

🎯 Requirements

• 6+ months of customer service experience • Basic computer skills • High School Diploma, GED, or equivalent experience • High-speed internet access (100mbs) • Adherence to workplace model and potential telework agreements • Willingness to work specific hours, with flexibility • Ability to work between 7am to 7pm local time, Monday through Friday, with schedules varying periodically • Demonstrated empathy and effective communication skills • Respectful and kind demeanor in all communications • Strong problem-solving and decision-making abilities • Ability to manage multiple resources and tasks in a fast-paced environment • Preferred: 1+ years of customer service experience in a contact center environment • Microsoft Office experience preferred

🏖️ Benefits

• New colleague orientation • 7 weeks of engaging and comprehensive training • Supportive and inclusive culture supporting continuous learning and growth • Ongoing coaching and mentoring support • Equipment and resources needed to complete assigned work • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources, based on eligibility