Customer Service Representative

Job not on LinkedIn

🕒 August 17

🐊 Florida, Illinois, +13 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Listen actively and advocate for customers by understanding their needs and providing guidance and support • Resolve customer inquiries and issues efficiently while documenting all interactions • Educate customers about available resources and assist them in navigating their options • Anticipate customer needs and provide proactive solutions to enhance satisfaction • Collaborate with team members and other departments to address service issues and improve outcomes • Document customer correspondence and maintain confidential patient information records • Use AI-enabled tools during training and servicing to improve efficiency, support problem-solving, and enhance customer experience • Follow policies, procedures, and the CVS/Aetna Code of Conduct • Research issues, document outcomes, resolve inquiries, and deliver high customer satisfaction • Adhere to assigned schedules and report to work as scheduled • Performance measured by customer satisfaction, values-based behaviors, first-call resolution, interaction quality and accuracy, empathy, and schedule adherence

🎯 Requirements

• 6+ months of customer service experience • Basic computer skills • Must work in Eastern Standard Time or Central Standard Time • High School Diploma, GED, or equivalent experience • Adherence to workplace model and potential telework agreements • High-speed internet with 100 Mbps download and 25 Mbps upload • Direct wired ethernet connection to modem/router; hotspots, satellite, fixed wireless, and WiFi are not permitted • Willingness to leverage technology and AI as key support tools • Willingness to work specific hours with flexibility • Demonstrated empathy and effective communication skills • Respectful and kind demeanor in all communications • Strong problem-solving and decision-making abilities • Ability to manage multiple resources and tasks in a fast-paced environment • Preferred: 1+ years of customer service experience in a contact center environment • Preferred: 1+ years of claims, provider, dental, medical, or other related healthcare experience • Microsoft Office experience preferred

🏖️ Benefits

• $2,000 sign-on bonus after 9 months of service, with continuous employment required for a minimum of 12 months • New colleague orientation • Comprehensive training ranging from 4 to 18 weeks • Supportive and inclusive culture with continuous learning and growth • Ongoing coaching and mentoring support • Equipment and resources needed to complete assigned work • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other benefits and resources based on eligibility