Inside Sales Representative

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🕒 5 days ago

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Logo of CVS Health

CVS Health

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Acquisition of new members via inbound and outbound calls • Assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills • Servicing of existing members and inquiries related to utilization of their product, benefits, etc. • Cross selling ancillary products as well as any other applicable products to existing members • Retention of existing members • Maintaining knowledge levels with respect to CMS and states regulations • Ability to multitask, and effectively use computer while interacting with prospects and members via phone • Ensuring that the relevant information is captured in Customer Relationship Management system (CRM)

🎯 Requirements

• 4-year college degree or 1 to 2 years’ experience of selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement) • Life & Health insurance license is required to obtain within 2 attempts and or 60 days from the employment start date • Active use of computer for carrying out daily job activities • Ability to multi-task while talking on the phone • Excellent communication and listening skills • Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers • Adaptable to high pressure, achievement-oriented environment • Drive to build, manage, and grow a book of business and become successful entrepreneur • High level of computer proficiency including Microsoft Office package • Ability to quickly perform basic mathematical operations without use of calculator.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility

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