Senior Analyst, Health Care Quality Management

Job not on LinkedIn

🕒 September 2

🏈 Ohio – Remote

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💵 $47k - $102k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

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Logo of CVS Health

CVS Health

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Provide Ombuds services to eligible visitors • Foster equitable and fair treatment of all people • Share general trends and emerging issues with management or senior leadership while maintaining visitor confidentiality • Facilitate communication between parties in disputes • Conduct outreach and education throughout OhioRISE about Ombuds Office services and conflict management and resolution techniques • Develop and maintain administrative procedures for effective and efficient operation of the Ombuds Office • Listen to visitors, serve as a strategic thought partner, help explore or develop conflict-resolution options, provide resources and information about company policies and systems, and assist with informal conflict resolution and problem solving

🎯 Requirements

• Three years’ experience in practice management or behavioral health system of care • Proficient in Microsoft Office tools • Articulate and professional communication skills, both verbally and written • Demonstrated experience in leading significant cross-functional work that includes business owners, executive leadership, and peers across the organization • Bachelor’s degree in healthcare or related discipline

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being of colleagues and their families

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