DevOps/SRE Engineer, Bilingual Mandarin

🕒 August 12

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $100k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CWILL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

☁️ SaaS

🛍️ eCommerce

📣 Marketing

SaaS • eCommerce • Marketing

CWILL is a post-purchase and customer retention software suite built for Shopify and DTC brands. It offers apps for order tracking, returns & exchanges, shipping protection, loyalty & referrals, product reviews, pop-up & email marketing, AI-powered features (post-purchase upsells, AI exchanges, review summarization, AI-assisted support), and business intelligence. CWILL's products aim to reduce WISMO (where is my order) support tickets, recover lost revenue from returns, increase customer lifetime value, and drive repeat purchases. The suite integrates tracking, returns, reviews, loyalty, and support data, and emphasizes real-time tracking updates, exchange/store credit workflows, opt-in shipping protection, loyalty programs with VIP tiers and referrals, and conversion-focused tracking pages. CWILL is focused on Shopify & DTC merchants, with claims of 30,000+ brands, Shopify certification, and a high app store rating.

📋 Description

• Execute day-to-day operations for cloud resources and infrastructure within the operations and monitoring framework built by the China-based team • Perform daily monitoring, alerting, backup, and recovery tasks following standard operating procedures • Assist with first-line alert triage and collaborate with the China-based team on cross-timezone incident response • Perform initial troubleshooting and first-response actions before handing off to the China-based team • Own day-to-day operations of local US data centers and/or cloud resources • Implement compliance requirements, including access controls for privacy data and data localization/storage • Serve as the first responder for incidents affecting systems and services in the North America region • Independently resolve common incidents and coordinate with the China-based team on complex issues • Execute and provide liaison support for GDPR, SOC2, and US local regulations such as CCPA and EO 14117 • Support overseas/local legal, compliance, and third-party audit requirements to help ensure the company's SaaS product remains compliant

🎯 Requirements

• Fluent in Mandarin Chinese in listening, speaking, reading and writing • Legal to work for any employers; sponsorship is not available yet • Bachelor’s degree in Computer Science or related field • 3–4 years of hands-on experience in DevOps, SRE, or Platform Engineering roles • Strong experience with at least one major cloud provider: AWS, Azure, or GCP • Solid understanding of VPC, EC2, EKS/Kubernetes, RDS, and IAM • Deep knowledge of Linux systems and networking fundamentals • Experience with Docker, Kubernetes, load balancing, and service governance • Proficiency with Infrastructure as Code tools such as Terraform, Ansible, and Helm • Experience building and maintaining CI/CD pipelines using Jenkins, Argo CD, CodeBuild, or similar • Hands-on experience with monitoring, logging, and tracing systems including Prometheus, Grafana, ELK Stack, OpenTelemetry, or equivalent • Proficiency in Python, Shell, Go, or another scripting/programming language • Excellent system design, analytical thinking, and complex troubleshooting skills • Strong cross-team communication skills • Experience leading technical knowledge sharing or evangelism is a plus

🏖️ Benefits

• 401(k) • PTO • Paid Holidays • Insurance (Medical+Vision) • Starting Pay: 100 - 130K, depends on experiences, open to negotiation